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Work Background
Claim Assist SolutionsJunior Systems Administrator
Oct. 2023 - May. 2024San Antonio, Texas, United StatesLed vulnerability management using Tenable and Insight Portal, identifying and mitigating risks. Tracked and remediated critical vulnerabilities for user devices, ensuring timely patching. Deployed and optimized print queue configurations, integrating Print Archiving and OneDrive scanning software while ensuring compliance with company protocols. Managed OS and application deployments with ImmyBot, Intune, and HPDM, streamlining large-scale rollouts, automated updates, and secure device onboarding. Conducted quarterly phishing campaigns to enhance cybersecurity awareness.
Defense Health AgencyDesktop Support Administrator
Jan. 2023 - Sep. 2023JB San Antonio, Texas, United StatesProvided Service Desk support for 9.6 million Military Health System users across multiple regions. Administered Active Directory user accounts, workstation configurations, and permissions management. Resolved complex MHS Genesis, CAC authentication, Citrix, VPN and Microsoft 365 technical issues. Ensured SLA compliance through accurate ticket documentation and escalation of critical incidents.
Allcat Claims ServiceInformation Technology Technician
Jun. 2022 - Jan. 2023San Antonio, Texas, United StatesProvided remote and onsite technical support for 1,500+ users, troubleshooting and resolving issues to optimize system performance and maximize uptime. Administered Microsoft Intune for efficient device management, ensuring compliance, security policy enforcement, and accurate inventory monitoring. Deployed and configured O365 applications (Teams, SharePoint, OneDrive, MS Office), troubleshooting and enhancing performance to meet user requirements.
University HealthAdministrative Assistant to Executive Director
Aug. 2021 - Jun. 2022San Antonio, Texas, United StatesProvided tactical support to Department Heads by tracking mandatory training, certifications, licensing, and duty appointments, ensuring compliance with Directorate policies. Processed payroll for 100+ employees, ensuring compliance and accuracy. Assisted with meeting documentation, budget tracking, and personnel onboarding.
VECTRUS SYSTEMS CORPORATIONPatient Administration Supervisor
Mar. 2011 - Mar. 2019Camp arifjan, KuwaitSupervised administrative operations for U.S. Army Health and Dental Clinics. Managed financial operations, tracking budgets and submitting reports to Command Officers. Coordinated medical treatment authorizations, ensuring regulatory compliance. Led cross-departmental initiatives, assisting with RFP processes and project implementation.
Combat Support Associates Ltd.Office Services Coordinator
Mar. 2008 - Mar. 2011Camp Arifjan KuwaitProvided administrative support to senior managers, including prioritizing correspondence, preparing reports, processing new badges and renewals, maintaining leave records, verifying timesheets, coordinating vacation schedules, and assisting with policies, personnel maintenance, and reporting. Managed key custodianship, property hand receipts, overtime forecast updates, and out-processing for employees. Managed military asset tracking using GCSS-A and Maximo.
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