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Work Background
X-Factor Marketing SolutionsOwner
Jun. 2024In an industry craving clarity and measurable results, X-Factor Marketing Solutions stands as the strategic ally for Naturopaths, Orthodontists, Dentists, and Optometrists looking to accelerate their practice growth. I fuse fearless innovation with A.I.-driven marketing to help my clients replace $100K in unnecessary sales overhead and DOUBLE their inbound patient inquiries in under 90 days. Rooted in our core values—bold decision-making, remarkable creativity, servant leadership, unwavering integrity, and a relentless “get shit done” mindset—we deliver cutting-edge solutions that not only transform marketing outcomes but uplift entire communities. And as we reach each milestone, we celebrate together, proving that even breakthrough results can be achieved with positivity, camaraderie, and a genuine sense of fun.
ELLKAYProgram Manager
Oct. 2023 - Jul. 2024At ELLKAY, I orchestrated a global network of project management excellence, guiding multiple project managers and serving as the vital conduit between international client concerns and executive leadership. From optimizing healthcare data integrations to streamlining EHR transitions, I empowered teams to align with ELLKAY’s mission of seamless interoperability. By translating complex challenges into actionable strategies, I ensured stakeholders across continents received timely, transparent communication and outcomes that elevated clinical workflows and patient care.
BDHR Solutions Program Manager (Global)
Nov. 2018 - Aug. 2022San Diego Metropolitan AreaAt BD, I steered the company’s two largest global HR initiatives each year, unifying diverse teams of business and IT professionals through every project phase—kickoff to close. By standardizing PMO deliverables and embedding best practices, I established a blueprint for reliable, repeatable success that HR divisions worldwide could trust. I regularly engaged with Global Steering Committees and SVPs, delivering transparent progress updates and strategic guidance. Beyond immediate outcomes, I trained project teams to adopt these refined methodologies, ensuring a ripple effect of enhanced efficiency and accountability across the entire organization.
Impact AdvisorsSenior Business Advisor
Mar. 2017 - Nov. 2018Immersed in a rapidly evolving, 15-hospital healthcare ecosystem, I served as a Senior Business Advisor at Impact Advisors, translating strategic visions into tangible results. I guided best-of-breed implementations spanning data analytics, training, and activation—employing a “two-in-the-box” approach that not only delivered on time but empowered clients to confidently manage future initiatives solo. From integrating a new eMAR and Omnicell ADC at a large behavioral health hospital to overseeing more than 40 vendor applications, I turned complexity into streamlined success and fostered lasting independence for our partners.
Salem HospitalTraining Project Manager (Consultant for ettain group)
May. 2016 - Feb. 2017Brought on as a consultant to rescue a high-risk, behind-schedule training initiative, I swiftly revitalized Salem Hospital’s approach, transforming a project in the red into a streamlined, results-focused operation. Over 11 months, I recruited and guided a team of 22 credentialed trainers, oversaw three content leads, and implemented a peer educator program that reinforced knowledge retention and user empowerment. With strategic communication to senior leaders, tailored curriculum integration, and the creation of end-user practice sessions, I ensured a seamless handoff and set the stage for sustainable provider standardization, culminating in the successful rollout of the Thrive After Live program.
Physician Technology PartnersTraining Manager
Nov. 2014 - May. 2016At Physician Technology Partners, I reshaped the training ecosystem by guiding a team of up to two dozen Dragon trainers—both full-time and part-time—to deliver unmatched client-focused education. I introduced targeted onboarding initiatives, developed performance metrics that encouraged consistent customer service, and crafted scalable training curricula that seamlessly integrated new product knowledge. Through strategic hiring, a successful “train-the-trainer” approach, and adept resolution of trainer-client challenges, I nurtured a culture of excellence that empowered teams to consistently exceed client expectations.
Kettering HealthProject Manager/Lead Data Analyst/Trainer/RN
Jan. 2009 - Nov. 2014During my 5+ years at Kettering Health, I orchestrated complex Lean-driven initiatives, bridging data analysis with frontline care to elevate organizational performance and patient outcomes. As a Project Manager and Lead Data Analyst, I redefined reporting infrastructures and led cross-functional teams, mentoring senior leaders and executives through Lean certification. In tandem, as an EMR trainer and Surgical ICU RN, I translated technical insights into practical guidance, ensuring seamless adoption of Epic reporting tools and sustainable process improvements.
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