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Work Background
WahacaHead of Commercial, Sustainability & Strategic Projects
Aug. 2023London, England, United KingdomResponsible for driving Wahaca's gross profit and strategic change withing the organisation. I lead our teams managing food development, procurement, pricing, sustainability and I.T. Developed and launched 2 major menu updates and 4 specials launches a year Maintained gross profit across Wahaca through price negotiations with suppliers, and price engineering on the menu, despite high inflation and cost pressures Led the implementation of a new food distributor to Wahaca Rolled out a new point of sale system across all restaurants Tendered and implemented new reporting, pay at table and click and collect offerings that better integrated with our new point of sale system
Developed and launched a new menu for Wahaca's first restaurant opening in 6 years
Implemented a new energy provider and energy monitoring system, driving down energy usage by 5.8% while substantially reducing energy costs Won Which? magazine's most sustainable restaurant brand in 2024
GAIL's Bakery and Bread FactoryGroup Head of Procurement | Procurement Transformation (Interim)
Aug. 2022 - Aug. 2023London, England, United KingdomHired on an interim basis to design and implement a new procurement strategy and rebuild / restructure the procurement team for Gail’s 110 stores and Bread Factory’s 5 food production sites. Managed a team of 6 with spend of £47m across the Group. Responsible for procuring all ingredients and packaging across the group, as well as third-party supply chain for Gail's bakeries. Directly managed the procurement of flour (£5,5m) and energy (£5m) for the group. After the team experienced a personnel collapse, I restructured and rehired, introduced performance measurement and personal development plans while coaching existing team members to improve moral. As part of the leadership team, I helped create a sustainability strategy and engaged regenerative farming suppliers for flour improve the provenance in this category. Introduced category management methodologies to shift the team from tactical to strategic procurement. Established new processes suitable for the company's rapid growth and created new commercial contracts with suppliers and vendors. Reviewed systems to support these processes, improving the ERP system and implementing a market intelligence platform. Currently leading outsourcing projects for non-core production lines. Through special projects, the team saved £1.3 million in nine months, reducing a significant budget overspend in commodity ingredients.
Nando's UK & IREHead of Commercial & Procurement
Dec. 2020 - Mar. 2022London, England, United KingdomResponsible for Nando’s gross profit which includes all procurement and menu pricing strategy. Initially set up and established the Indirect Procurement team within Nando’s UK&I and buy CAPEX equipment for Nando’s Globally Promoted in 2020 to lead both the food and indirect procurement teams (9 people, £250m spend across 460 restaurants) After absorbing food procurement, led the team through a transformation to a retail category management way of working and the setup of a menu development, governance structure and S&OP process, leading product development for 5 menu launches in 2021 Led complex IT procurement projects, including tenders/implementation for Nando’s HR platform (Workday), wireless connectivity of kitchen equipment and Nando’s rapid development of ‘order at table’ and queuing app functionality during the pandemic Delivered global leadership of the Nando’s Group in relation to all kitchen equipment and led a connectivity project for ovens which led to global rollout, realising cost efficiencies on maintenance and enablement of agile menu development Led various risk mitigation activities in 2020/2021 to address multiple restaurant shutdowns and their effects on the supply chain, as well as mitigating the risks of Brexit on the supply chain
Nando's UKHead of Indirect Procurement
Jul. 2015 - Dec. 2020London, United KingdomI established indirect procurement from greenfield status, leading indirect procurement for Nando’s UK and introducing the business to procurement as a function. I matured the function from an initial team of 2, to a full category managed function of 5 while delivering as ROI of between 3:1 and 11:1 each year. In addition I lead procurement of heavy kitchen equipment for Nando's globally, leading global equipment contracts across 24 markets. I developed and rolled out the Procurement strategy across multiple business functions to drive cost efficiencies, strengthen supplier relationships, drive Nando's sustainability agenda and reduce risk from the supply shocks of Brexit and Covid-19.
Telefónica UKSenior Procurement Manager - Marketing
Dec. 2012 - Jul. 2015Slough, United KingdomI led the Marketing, Logistics and Corporate Services (FM, retail, HR, fleet & travel, utilities, financial services, utilities, telesales) procurement teams within Telefonica UK. I led a team of 6 with dotted line management into another 5, managed a £multi-million budget and developed a Procurement strategy. In addition, I managed media spend, reorganised the Marketing category, enabled contract extensions with BTL agency to secure savings and implemented SRM, expanding suppliers covered from 14% to 57% category spend.
4C AssociatesConsultant - Account Lead
Jan. 2011 - Dec. 2012London, United Kingdom2012 - Managing an onsite team in a new, cost out engagement with a client in the financial services industry
2012 - Managed a consultancy cost out engagement with a global health client in 4 regions
2011 - Managing an onsite client team in the 4C outsourcing division as well is the BTL marketing spend category with that same client Throughout my tenure, I developed and applied a multitude of skills, which led to various achievements, including: - Delivered rapid savings for Fitness First and IG Group globally, reporting to the Group’s CFO’s
- Achieved a strategic cost reduction across all third-party spend with the team, realising £500k savings in 4-months and ROI to client of 5.1:1
- Conducted spend analysis and opportunity assessment across 4 regions with team achieving savings and ROI to client (8:1)
- Delivered improved savings by 95% on previous year, increasing profitability by 25% and increasing ROI to client to 6.1:1 against target of 4:1 (Cadbury/Kraft Foods) - Achieved 12% savings on POS spend for Cadbury/Kraft Foods and yielded +£1.1m savings on merchandising projects across Easter 2012 and London 2012 Olympics
- Delivered successful tenders for Training, Occupational Health, Coaching and E-Learning for Prudential - Implemented Marketing Demand Challenge process within Prudential to provide Finance and Sourcing with improved visibility of marketing spend and enabled proactive tender spend, where appropriate
4C AssociatesSenior Consultant (Category Manager)
Apr. 2009 - Jan. 2011Marketing and HR Category Manager
Carphone WarehouseGroup Catagory Manager - Marketing & Print
Jul. 2007 - Mar. 2009Managed pan European print spend and BTL marketing agencies (UK only)
Taylor Nelson SofresBuyer
Mar. 2005 - Jul. 2007P2P, IT, Office Supplies, Incentives, Print, Fleet
Methodist Church of Southern AfricaYouth Worker
Jan. 2000 - Dec. 2004Key responsibilities:- To increase the membership & spiritually develop young people between the ages of 13 and 25. Training, leadership development, life skills training in teenagers, counselling Consulting & public speaking and project management
Brett John & Palmer Chartered AccountantsJr. Accountant
Jan. 1999 - Dec. 1999Bookkeeping, Accounting (including development of financial statements), VAT work, Credit Control
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