STD Digital SecCloud Support Engineer
Sep. 2016 - Aug. 2020Deployment of Microsoft 365 for SMBs, including domain configuration, license provisioning, user onboarding, and security enforcement (MFA, Conditional Access) via Entra ID. Designed scalable environments to support business growth, governance, and secure collaboration. Experienced in legacy environment migrations (Google Workspace, Zoho, Zimbra, cross-tenant), focusing on identity consolidation, mailbox migration, DNS cutover, and coexistence setup, ensuring minimal disruption through phased rollout strategies. Led Microsoft Teams modernization projects, including Skype for Business to Teams migrations, handling coexistence modes, voice integration, user readiness plans, and adoption campaigns. Delivered change management workshops and documentation aligned with business needs. Proficient in Exchange Online administration (mailbox provisioning, aliases, forwarding, inbox rules, retention, litigation hold, MRM policies), Microsoft Teams (policy-based provisioning, permissions, guest access, lifecycle governance), and SharePoint Online (site design, sync setup, integration with M365 groups and OneDrive). Managed license assignment via direct and dynamic security groups, using Entra ID group-based licensing to streamline lifecycle and optimize costs. Skilled in hybrid identity using Active Directory + Entra ID with Entra Connect (PHS/PTA) and SSO setup. Troubleshoots sync delays and attribute mismatches (e.g., UPN, proxyAddresses). Supports GPO policies for secure authentication and workstation hardening. Provides adoption and change management support, driving user engagement and delivering training materials and communication plans aligned with Microsoft’s Success Framework and FastTrack methodology. Implemented Power BI on Power Platform, configuring RBAC, managing on-prem gateways, and integrating with Excel, SharePoint, and SQL Server. Supported Power Platform governance through dedicated environments, DLP policies, and capacity management.