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Work Background
DataJuri - Software JurídicoAnalista de suporte júnior
Jul. 2024Florianópolis, Santa Catarina, BrasilAs a Junior Support Analyst at DataJuri, I provide direct customer support through the Zendesk platform. My main responsibilities include: Understanding and resolving client inquiries and technical issues related to the use of our legal management system. Delivering fast and effective assistance to enhance the user experience and ensure customer satisfaction. Identifying real system issues and escalating them to the development team by opening detailed internal tickets. Guiding users step-by-step through solutions when the issue is related to system usage rather than technical errors. This role has strengthened my communication skills, problem-solving abilities, and technical knowledge of SaaS platforms in a legal tech environment.
Prefeitura Municipal de FlorianópolisEstagiário de desenvolvimento web
Apr. 2022 - Apr. 2024Florianópolis, Santa Catarina, BrasilDuring my internship, I provided technical support and helped maintain the official website of the City Hall. My main responsibilities included: Responding to internal staff requests via Zimbra email, addressing questions and handling content update requests for the City Hall’s website. Managing and updating website content through the internal intranet system or directly by editing the source code (mostly PHP). Collaborating on the development and maintenance of institutional web projects such as Minhoca na Cabeça and Tainhômetro, using HTML, CSS, and JavaScript. Supporting database-related tasks using MySQL, including querying and updating data when necessary. This role provided me with hands-on experience in web development, internal support, and participation in public digital projects with social impact.
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