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Work Background
SYKESServer/Desktop/Software support + Project Lead
Dec. 1999 - Dec. 2024Bensalem, Pennsylvania, United StatesExperienced Technical problem solver & Project Leader. 20+ years of expertise in call center infrastructure and server + desktop support. Proven track record of managing complex projects, leading cross-functional teams, and ensuring seamless system upgrades in fast-paced environments.
IKON Office SolutionsSenior Technical Representative
May. 1995 - Dec. 1999· Managed a team of 12 technicians, earning promotion to team lead/specialist in 1998. · Trained field system users and recommended cost-effective equipment solutions to clients. · Supported 100+ high-volume copiers across multiple counties, maintaining a 95% client satisfaction rate.
OCE USAField Service Technician
Jan. 1990 - May. 1995· Maintained and supported high-volume copier equipment throughout the tri-state area. · Represented the company at technical seminars, enhancing support for newly developed products.
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