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Work Background
US SteamDigital Marketing Director
Apr. 2018 - Jan. 2019Mansfield, TexasManaged multiple marketing aspects of the company through Social Media and B2B advertising campaigns. Responsible for the general visual overhaul of the existing company website. Efforts resulted in an additional 15% average sales revenue growth for 5 months during my tenure.
Reed Design Group DMDDigital Marketing Consultant
Dec. 2013Dallas/Fort Worth Area
Bank of AmericaOfficer; Cons Prod Strategic Analyst
Aug. 2009 - Dec. 2014Fort Worth, TexasResponsible for the development of the WFM SharePoint website that is currently utilized by the Loss Mitigation Division. This large scale project included initialization of the design and back end workflows. Served in dual roles as Multiple Site Administrator and Business Reporting Analyst Designed and developed a semi-automated, scalable Customer Advocacy and Collections (CAAC) Headcount report that is used to track month to month growth of Frontline Associates. Designed and developed the Month End Attrition Dashboard Report for the Customer Advocacy and Collections (CAAC) group through the extensive use of Excel and PowerPoint applications. Report is currently being replicated across several external lines of businesses within Bank of America. Created a Productivity Drilldown report to track day to day productivity of associates as well as a month end graphical analysis of all Associate performance metrics. Developed and automated various staffing metrics reports for internal and external mid-level management Participated in the development of more efficient scheduling procedures for new Scheduling Analysts Developed an Schedule Optimizer tool that is used to assist schedulers in determining a best time for Frontline Associate off-phone activities Developed the Daily Queue review report for summary analysis of previous day’s Frontline performance for multiple queues within Customer Advocacy & Collections (CAAC) group
JP Morgan FCSWMCS Traffic & Scheduling Analyst
Oct. 2007 - Apr. 2009Maintained dialer efficiency through constant monitoring and adjustment of staffing of collections agents at multiple businesses at several sites state side and internationally. Generated daily reports regarding dialer performance, record penetration goals. Position has been transitioned over to JP Morgan Chase Card Services as of April 25, 2009
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