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Work Background
MovateTrilingual Player Support
Jul. 2023San Jose, Costa Rica
AmazonCanada Benefits Administrator
Jun. 2020San Jose, Costa RicaOversaw Medical, Life Insurance, Stock benefits for French Canadian Employees.
Managed special requests & cases with vendors (i.e. Canada Life Insurance, Morgan Stanley and others).
Assisted employees with claim forms, transitions of level within the company and associated benefit entitlements.
Translated & explained relevant forms & procedures to employees.
Reviewed case by case compliance, identified missing requirements, informed employees & followed up gathering the information for each process.
Assisted in explaining how to use the different automated programs for all Human Resource related issues of the department.
Provided emotional containment and support in sensitive cases such as bereavement, miscarriages and loss of employment.
As an Advisor for New Hires, I acted as a trainer assistant for two waves of incoming employees and oversaw performance and adjustment in the 5 week onboarding process
Worked in Account Changes and in Concession Abused Processing departments with special needs customers.
Ministerio de Relaciones Exteriores y CultoOfficial translator
Nov. 2000Traductora oficial certificada por decreto No 003-00-DJ del noviembre 21 del 2000, publicado en La Gaceta No 35 of February 19th, 2001.
Lincoln School, Costa RicaHuman Resources Manager
Feb. 1999 - Dec. 1999Costa RicaAcademic School Year of 1999.
Recruited, Hired & Trained foreign staff for the school.
Created training material & carried out induction for all new hires.
Provided cultural adaptation, housing, medical, banking and travel support to foreign staff.
Supervised payroll, absences, personnel actions, awards for performance, seniority and special dates such as Mother's, Father's day.
Managed Bus Transportation Personnel & Routes.
Managed School Nurse & Health Programs.
Kaps Place Hotel - Ananda Shakti - Signature VillaFounder, Owner and General Manager
May. 1998San José, Costa RicaThe hotel is currently sold; after enjoying a stay at home mom status I went on to create a Yoga School and a Retreat Center.
But prior to this "transition" the hotel I created starting with 2 rooms and sold it with 33 rooms: Own and operate a 33 room full service hotel and travel agency in San Jose which received for more than three editions in a row The Author´s Choice Mention (Author’s Pick) from the Lonely Planet for The Mid-Range Category in San Jose and which distinguished itself for offering personalized service in addition to having a recognition from UNICEF for its contributions against sexual exploitation of children. Responsible for reservations, food & beverage, reception, housekeeping, maintenance, customer relations, finances, purchasing, human resources and complete day to day operations. In the Yoga Studio I was able to design, implement and carry out trainings and classes for more than 200 students since its creation.
AshokaCountry Rep for Costa Rica - Regional Program Asst for Mesoamerica and the Caribbean
Sep. 1996 - May. 1998Mexico, El Salvador and Costa RicaRecruited social entrepreneurs for fellowship consideration, processed application forms, carried out interviews, visited project sites, translated documents, evaluated members’ progress, organized program events in three countries, introduced Ashoka into two countries, wrote profiles on candidates’ projects and proposals for funding, and systematized procedures and documents with the South American regional office.
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