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Work Background
Burnetti, P.A.Executive Litigation Legal Assistant/Receptionist
Jul. 2021 - Dec. 2023Lakeland, Florida, United StatesI deliver critical support to 8 senior partners and 2 investigators at a personal injury law firm. In a heavily client-facing role, I provide consistent and accurate communication across all channels. I liaise between physicians, insurance payors, and clients to drive operational alignment. I also handle payments, including billing, invoicing, and accounting. In a heavily regulated industry with strict confidentiality requirements, I keep all documentation and patient/client information secure. Selected Achievements: Trained 15 employees on office processes and procedures for reception, intake, and mail.
Mitigated financial losses by correcting inaccurate data in information management system.
Improved accuracy and efficiency of A/R by revamping verbiage for accounting regarding settlement/medical checks. Earned 3,300 “employee award points” for values such as compassion, work ethic, collaboration, and responsibility.
Drove community engagement by completing MADD walks and volunteering at back-to-school supply events.
Heartland DentalBusiness Assistant
Mar. 2021 - Jul. 2021Zephyrhills, Florida, United StatesAs the sole administrative team member in the office, I provided a wide range of services to a dental services firm. This included all insurance verification, medical coding, payor/patient billing, HIPAA documentation, patient intake, and more. Throughout the process, I delivered outstanding experiences to patients while ensuring efficiency and alignment between payors, regulatory agencies, and the in-office providers. Selected Achievements: Recognized by dental firm partners as high-potential leader; selected as potential candidate for Practice Manager through succession planning.
Polk County Clerk of the Circuit Court and ComptrollerAdministrative Assistant
Apr. 2018 - Mar. 2020Bartow, Florida, United StatesIn a fast-paced administrative environment with tight deadlines, I excelled at keeping operations running smoothly. From helping prioritize licensing reinstatement applications to resolving client concerns at the front desk, I was always focused on efficiency. My ability to identify and mitigate issues before they began was crucial to this organization’s success. I also reviewed and improved the organization’s internal processes and procedures for billing, documentation, and client communication. Selected Achievements: Helped drive operational efficiency by participating in Project Greenlight, a complex mass Saturday scheduling project to provide client support outside of regular business hours.
AloricaCall Center Specialist
Dec. 2017 - Apr. 2018Remote
Lakeland ToyotaSales Professional
Jan. 2015 - May. 2015Lakeland, Florida, United States
HospitalityServer, Bartender, Barista
Jun. 2005 - Feb. 2016LakelandSeveral locations Including Olive Garden, Cracker Barrel, Starbucks, and Bonefish Grill.
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