Burnetti, P.A.Executive Litigation Legal Assistant/Receptionist
Jul. 2021 - Dec. 2023Lakeland, Florida, United StatesI deliver critical support to 8 senior partners and 2 investigators at a personal injury law firm. In a heavily client-facing role, I provide consistent and accurate communication across all channels. I liaise between physicians, insurance payors, and clients to drive operational alignment. I also handle payments, including billing, invoicing, and accounting. In a heavily regulated industry with strict confidentiality requirements, I keep all documentation and patient/client information secure. Selected Achievements: Trained 15 employees on office processes and procedures for reception, intake, and mail.
Mitigated financial losses by correcting inaccurate data in information management system.
Improved accuracy and efficiency of A/R by revamping verbiage for accounting regarding settlement/medical checks. Earned 3,300 “employee award points” for values such as compassion, work ethic, collaboration, and responsibility.
Drove community engagement by completing MADD walks and volunteering at back-to-school supply events.