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Work Background
Assistant Vice President of Administration
Kevin Davis Insurance ServicesAssistant Vice President of Administration
Jun. 2022 - Feb. 2025United States- Spearheaded administrative processes to improve workflow efficiency, resulting in substantial improvements in team productivity and client service. - Analyzed operational metrics to identify bottlenecks, implementing targeted solutions that enhanced service delivery and customer satisfaction. - Coordinated cross-departmental initiatives to streamline communication, fostering a culture of teamwork that led to successful project completions. - Developed new training programs for staff, enhancing skill sets and contributing to noticeable gains in employee performance and engagement. - Promoted a positive workplace environment by mentoring team members, which strengthened morale and encouraged professional growth. - Implemented new administrative protocols, leading to measurable improvements in efficiency and a significant boost in client satisfaction.
District Supervisor - Occoquan
Prince William CountyDistrict Supervisor - Occoquan
Jan. 2020Lake Ridge, Virginia• Set land use, transportation, social service, safety and other local policy for Virginia’s second largest locality • Provided guidance on multi-billion-dollar county budget over the past five years • Authored the county’s first clean energy and resiliency goals, leading to various sustainability initiatives • Co-championed the establishment of the county’s first Regional Mental Health Crisis Receiving Center • Championed local traffic safety initiatives, leading to the county’s first Comprehensive Safety Action Plan • Served locally and regionally on various taskforces, committees and commissions, including on leadership • Advocated for major revisions to the county’s comprehensive plan, zoning ordinance, and housing policies • Helped set and achieve the county’s four-year strategic plan
Business Development Manager
Kevin Davis Insurance ServicesBusiness Development Manager
Aug. 2017 - Jun. 2022United States, Lake Ridge- Spearheaded client engagement initiatives, boosting client retention rates and enhancing overall satisfaction through personalized service. - Coordinated with marketing and sales teams to develop targeted campaigns, resulting in substantial improvements in lead generation and conversion. - Analyzed market trends and competitor strategies to inform business development efforts, leading to marked gains in market share. - Fostered a culture of collaboration within the team, encouraging open communication and shared success in achieving business goals. - Streamlined the business development process, increasing efficiency and enabling quicker responses to client inquiries, which improved closing rates.
Underwriter / Senior Marketing Specialist
Kevin Davis Insurance ServicesUnderwriter / Senior Marketing Specialist
Jul. 2015 - Jun. 2017Greater New York City Area- Underwrote a wide variety of accounts ranging from small, simple risks to large complex associations with mulitple claims and complex lawsuits. - Specialized focus in cultivating new agency relationships, as well as maintaining and improving existing ones. - Part of a team committed to servicing retail insurance agents in New York and New Jersey. - Responsible for Social Media advertising and maintaining an online marketing and educational presence. - Other duties include online submission system administration, specialized application creation and maintenance, and creation of marketing materials.
Senior Underwriter
Kevin Davis Insurance ServicesSenior Underwriter
Sep. 2009 - Jul. 2015Tampa/St. Petersburg, Florida Area- New Business and Renewal Underwriter for Community Association D&O, Crime/Fidelity, Equipment Breakdown/Boiler & Machinery, and other coverages. - Underwrote a wide variety of accounts ranging from small, simple risks to large complex associations with mulitple claims and complex lawsuits. - Leader of a team of underwritiers servicing retail insurance agents in western Florida. Set and reached goals for team and aided in process streamlining.
Summer Organizer
Organizing for AmericaSummer Organizer
Jun. 2009 - Sep. 2009Albuquerque, New Mexico Area- Received training and trained others in the full gambit of grassroots political organization ranging from phonebanking and small group meetings to multi-neighborhood canvassing and full-scale rallies. - Was assigned a small territory in which to organize in Albuquerque, and eventually took on more territory in light or solid organization skills and successful events. - Coordinated and inspired political activists to attend events even when weather or other factors made attending such events inconvenient. - Helped meet and exceed all team goals, in part by helping to optimize and streamline informational forms, event media and helped create unique branding. - Also aided in social media proliferation and maintenance.
Summer Housing Assistant
Georgetown UniversitySummer Housing Assistant
May. 2007 - Sep. 2007Washington D.C. Metro Area- Serviced Summer School Students, Summer Camp attendees and other guests in a hospitality-type position. - Duties included: coordinating the issuance and return of room keys, aiding in room inspection and preparation, providing direction and local area information, dealing with lockouts and guest issues, minding amenities, and dealing with medical and logistical emergencies. - Worked at various times of day as required, including the only housing office which was open 24 hours a day. Also assisted in working with other housing offices when manpower shortages arose.
Technology, Training and Web Consultant / Lab Manager
MCDounough School of Business Technology CenterTechnology, Training and Web Consultant / Lab Manager
Oct. 2006 - May. 2009Washington D.C. Metro Area- Helped patrons troubleshoot all levels of computer problems, ranging from minor software glitches to serious hardware problems. - Trained Computer Lab Patrons on the usages of basic business and academic software as well as McDonough-specific software and systems. - Helped coordinate revisions and revamps of Technology Center website as well as optimizing links therein. - Eventually promoted to manager. - Oversaw and managed over twenty student employees ranging from freshmen to seniors. - Worked alongside fellow managers to coordinate IT troubleshooting, Training programs and Web design initiatives. - Helped lead hiring and promotions for new prospects and existing employees, while also dealing with general mitigation and management of general student employee issues and work ethic. - Coordinated scheduling and shifts throughout the academic year.

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