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Work Background
Web and Marketing Consultant
Pür DesignWeb and Marketing Consultant
May. 2023With thousands of online marketing companies out there, what truly makes PÜR Design stand out is our genuine care and dedication to each of our clients. Not only do we offer completely custom business setup packages from the ground up, but we also cater to those with steady online businesses already, who are looking to level up their marketing. Best of all, we pair you up with one of our consulting specialists to assist you throughout the whole process, and are here for the lifetime of the business.
Customer Success Analyst
Linkage, Inc.Customer Success Analyst
Aug. 2021 - May. 2023- Support Customer Success Managers in the management of large-scale strategic accounts with complex projects (I.e., global and/or multiple-project/multiple-resource accounts) - Provide written and organizational support on client-facing deliverables and tracking of projects - Support Customer Success Manager in tracking and monitoring delivery timeline and deliverables and communicating those clearly and timely to the client and internal partners - Assist with the creation of collateral and writing custom communications to multiple audiences in order to enhance the participant experience and promote organizational engagement - Partner with Creative and Operations teams to edit participant materials and manage production and shipping of content to each classroom session - Providing exceptional client service as a point of contact for training engagements - Support in the overall logistics, assessment timeline tracking, notes support, calendaring, Salesforce operations, and tracking of back end processes
Communications Trainer
ConduentCommunications Trainer
Jul. 2019 - Aug. 2021Region VII - Central Visayas, PhilippinesCommunications Trainer for Commercial Healthcare Shared Services
Marketing Officer
Smart Residences Property Development CorporationMarketing Officer
Dec. 2018 - May. 2019Region VII - Central Visayas, Philippines
Costumer Service Associate
Amazon Operation Services Philippines, Inc.Costumer Service Associate
Sep. 2018 - Dec. 2018Region VII - Central Visayas, Philippines
Global Communications Trainer
ePerformaxGlobal Communications Trainer
Dec. 2015 - May. 2017Facilitate Standard American English and Basic customer service skills training for new hires.
Customer Service Representative
ePerformaxCustomer Service Representative
Aug. 2015 - Dec. 2015Region VII - Central Visayas, PhilippinesAssist guests of an American Retail Brand Cards Services
Trainee
ePerformaxTrainee
Jun. 2015 - Aug. 2015Region VII - Central Visayas, Philippines
English Language Instructor
University of San CarlosEnglish Language Instructor
Jul. 2014 - May. 2015Cebu City, PhilippinesGrammar and Pronunciation Coach at USC - Language Academy
Customer Care Representative
ConvergysCustomer Care Representative
Oct. 2012 - May. 2013Cebu City, PhilippinesFinancial Analyst for Citibank N.A. Retail

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