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Work Background
Epic ChophouseCustomer Service
Aug. 2024United States- Provide high-quality service in a fast-paced, upscale dining environment.
- Cultivate customer relationships to enhance guest experiences and drive repeat business.
- Maintain knowledge of menu offerings, including wine and cocktail pairings.
Keller Williams Realty, Inc.Real Estate Broker
Oct. 2020 - Aug. 2024Fort Mill, South Carolina, United States- Assisted clients in buying, selling, and investing in real estate, providing expert market guidance.
- Negotiated contracts and ensured all transactions complied with state and federal regulations.
- Utilized marketing tools to list and promote properties, achieving client satisfaction and sales goals.
The Capital GrilleCustomer Service
Oct. 2015 - Mar. 2020Charlotte, North Carolina AreaBar Specialist
- Delivered high-end, fine dining service, ensuring an exceptional guest experience.
- Reduced liquor costs by 2% while increasing beverage sales through effective inventory management and sales strategies.
- Trained and mentored staff to enhance bar knowledge, ensuring consistent quality service.
- Managed cash handling, audited receipts, and resolved guest concerns professionally.
Goldengate MortgageMortgage Broker
Sep. 2012 - Aug. 2014Columbia, South Carolina Area- Achieved sales goals and met deadlines consistently, maintaining high client satisfaction.
- Analyzed financial data and advised clients on market trends to optimize mortgage decisions.
- Ensured compliance with all federal and state mortgage regulations.
UpstreamCustomer Service Manager
Jun. 2006 - Aug. 2015Charlotte, North Carolina AreaUpstream Restaurant June 2006-August 2015
Bar Manager/Bartender - Increased bar sales by 15% while reducing costs by 10% through strategic management.
- Educated staff and guests on wine and menu pairings, enhancing the dining experience.
- Trained new employees to meet corporate service and sales standards.
- Cultivated a collaborative and efficient team environment, ensuring smooth daily operations.
Greg Crawford AcousticOwner/Guitarist/Vocalist
May. 2003Charlotte, North Carolina Area- Built and managed a self-employed music business, performing at public, private, and charity events.
- Developed and implemented successful self-marketing strategies to grow audience and clientele.
- Adapted and honed public speaking and crowd engagement skills to cater to diverse audiences.
- Planned and executed hundreds of live performances, delivering high-quality entertainment experiences.
Southend Brewery & SmokehouseServer/Bartender/Events Coordinator Assistant
Jan. 1999 - Jun. 2004Charlotte, North Carolina AreaServer/ Bartender/ Events Coordinator Assistant - Exceeded sales expectations annually while maintaining budgetary standards.
- Coordinated and managed small to large-scale events, creating customized menus and beverage packages.
- Enhanced customer satisfaction through excellent multitasking and communication skills.
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