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Work Background
Avenue5RENTAL PROPERTY EXPERT,
Feb. 2024• Develop and maintain key performance indicators (KPIs) related to leasing performance, tenant retention, and revenue generation. • Facilitating the signing of lease agreements and ensuring all necessary paperwork is completed in the Database. • Conduct market research and analysis to identify trends in rental rates, occupancy rates, and tenant demographics using statistical methods and data visualization tools. • Identify and gather data from various sources within the property management system, including leasing databases, CRM systems, and Yardi
Understanding and adhering to local, state, and federal housing laws, fair housing regulations, and landlord-tenant laws
TCCWORKFORCE REAL TIME ANALYST,
Jan. 2020 - Aug. 2023United States1). Utilized workforce management tools to optimize staffing levels, resulting in a 15% decrease in overstaffing and a corresponding 10% reduction in labor costs. 2). Developed and maintained dashboards and reports in Excel to track key performance indicators (KPIs) and monitor workforce metrics in real-time, facilitating data-driven decision-making.
3)• Implemented statistical models and algorithms to analyze workforce-related data, such as scheduling optimization and performance forecasting. 4). Developed and maintained SQL queries and scripts to extract, transform, and load (ETL) data from various sources for analysis and reporting purposes.
Bank of AmericaFRAUD/NON-FRAUD ANALYST
Jan. 2019 - Jan. 2020United States1). Collaborated cross-functionally with IT teams to streamline data collection processes, resulting in a 40% reduction in data processing time and enabling faster access to actionable insights.
2 • Conducted exploratory data analysis to uncover hidden insights and key drivers behind non-fraud related issues, such as customer satisfaction, product performance, and operational efficiency. 3)• Created interactive dashboards and data visualizations using Tableau or Power BI to communicate insights and findings to stakeholders, enabling data-driven decisionmaking at all levels of the organization.
TCC, LLCCUSTOMER SOLUTIONS SPECIALIST
Jan. 2016 - Aug. 20181)• Manage portfolio of accounts across a variety of affiliates to encourage long-term relationships with Clients. 2)• Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
3) • Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
4) • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. 5)• Developed and updated databases to handle customer data.
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