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Network Power<100 people
Roles
✔️40%
IT
🗿40%
HR
🧨40%
Consulting
Geos
🇷🇴20%
Romania
🇹🇭20%
Thailand
Work Background
VerizonSenior Project and Program Manager, Corporate Security
Feb. 2020 - Sep. 2024Basking Ridge, New Jersey, United StatesManaged international and domestic security programs and projects for the Verizon Corporate Security Officer using PMI and Lean Six Sigma methodologies.
- Provide briefings on projects, budgets, programs and ad hoc requests to Executives as requested. - Managed organizational training funding process using the Smartsheet platform with a budget of $1.6M for 532 employees. Saved Corporate Security over $6,500 annually, automating the approval process through the Director level and increasing organizational certification completions by 112% annually. - Managed a construction project for $1.2 Million guard force facility and Safe Room creation to increase force protection stature in Executive areas at Basking Ridge HQs and The Ridge Executive hotel. Included working with state and local government, outside construction vendors, and Real Estate executives.
- Directed an Active Threat Program with a $450k annual budget and a team of 11 employees, applying Agile and Waterfall methodologies to deliver in-person training. Collaborated with internal business partners, external vendors, senior leaders, and Public Emergency Services to train over 2k employees. Recognized by Executive leadership for reducing costs by $2,500 per event annually. - Led the onboarding and training collaboration teams with 11 employees for legal and security organizations, collaborating with executives in legal, physical security, and cyber security. Developed and implemented three functional literacy programs using multiple communication platforms and senior leader championing, with 20% of all organizational employees completing training within the first week. - Developed and implemented an automated system combining five databases containing location information for 3,800 sites, using Agile Lean Six Sigma methodologies combined with Smartsheet and Google Suite platforms. Reduced annual planning lead time for the Security Inspection team by 84% and saved $35k in travel funds annually.
VerizonProject Manager, Domestic Investigation
Apr. 2019 - Feb. 2020Morristown, NJDevelop and manage projects for Corporate Security Domestic Investigations Director as a part of the Chief Security Officer's plan utilizing PMI and Lean Six Sigma methodologies.
- Implemented the system transition to a new case management system.
- Rewrote 17 security best practices resulting in new procedures approved that reduced case load for department by 90 cases a month. - Redesigned security webpage to ensure easy access for employees - Lead process improvement project for security call center that reduced their call time by 27%.
- Collaborated with the Network Supply Chain team using lean six sigma methodologies to create a supply tracking system for the network cards reducing inventory loss by $9 million a year.
VerizonConsumer Operations Manager
Mar. 2018 - Apr. 2019Basking Ridge, NJSupport operational projects for the Consumer channel focusing on the Indirect Sales Channel. - Assisted in launch and maintenance of In-Store Pick Up for indirect channel. - Developed and launched the Indirect Security program for the Major agents. This includes creating a reporting database through Google Forms, working with all 6 major agents to supply security inventory and best practices across a national scale. - Chose to brief Verizon VP and partner CEO level audience on security opportunities resulting in a reduction of security events by 32% YOY. - Developed and tested new information access channels for indirect partners resulting in a wider array of best practices being available to partners
- worked with cross channel partners to ensure indirect channel was at or above standards for retail procedures.
VerizonSenior Analyst - Retail Sales - Operations
May. 2016 - Mar. 2018Tucson, Arizona AreaI assist and partner with the retail stores in understanding the entire business model that Verizon Wireless has for their retail locations. I assist and advise on marketing, merchandising, discounting, sales processes, and maintenance. I am also a project manager for operations projects in Lean Six Sigma, Security, Policies and Resource Management.
VerizonOperations Specialist
Jun. 2015 - Apr. 2016Sherman/Denison, Texas Area- Responsible for all inventory to include over 1.2 Millions dollars in Telecommunications devices
- develop marketing and display strategies for the store - Lead district and top 10 in region for inventory KPIs - Chosen by District Manager to teach device inspections at district operational meeting
- lowest risk score in district and top 15 in region which include 15 areas graded
- Chosen by District Management to attend Lean Six Sigma Green Belt Training
- Completed Green Belt Certification through inventory improvement process
VerizonSolutions Sales Specialist
Mar. 2014 - Jun. 2015Tyler, Texas Area- Taught numerous classes for tech devices to beginner, intermediate and corporate customers
- Achieved 100-120% of sales goals monthly (10 of 12 months)
- Chosen for Operations Specialist Training above 13 other employees
- Appointed as Key Holder at 9 months
- Selected for advanced leadership course above peers
Enterprise Rent-A-CarAssistant Manager
Apr. 2013 - Dec. 2013Tyler, Texas AreaTrain new employees on sales, customer service, credit card and cash transactions, marketing, fleet management and branch operations. Market to insurance companies, body shops, corporate customers and dealerships. Develop employee incentives to improve sales and create a team atmosphere. Control the fleet to ensure each customer receives a clean, fueled, damage free vehicle. Complete any damage reports and work with customers to ensure the vehicle gets fixed quickly.
Enterprise Rent-A-CarManagement Assistant
Sep. 2012 - Mar. 2013Fallon, NVResponsible for the operations, marketing and sales of a 45 car rental branch. Additionally, responsible for the coordination and sales for all naval fleet rentals for a 4000 person naval base. Solely responsible for the customer service and problem solving of the branch. Direct transportation of the fleet.
Enterprise Rent-A-CarManager Trainee
Dec. 2011 - Sep. 2012Reno, Nevada AreaResponsible for marketing to new customers, customer service, processing new clients, handling cash and credit card transactions, sale insurance products to customers, pick up and drop off customers, complete Accounts receivable transactions, inspect vehicles for body damage and manual labor necessary. Branch was awarded two top ten operating profit awards by corporation. Group was awarded achievement award for being top ten in all categories in enterprise
US ArmyMilitary Police Operations Officer
Jul. 2008 - Jun. 2010- Managed emergency services operations for a military installation of 42,000 military, civilian and dependents
- Managed 348 military police, fire fighters and Department of Defense civilians
- Coordinated all planning, training and budget meetings for 6th MP Det Commander and Director of Emergency Services - Instructed military and civilian students in investigation techniques, constitutional law, OSHA procedures, Military Law, Active Shooter scenarios, Suicide prevention and computer operations
- Appointed as manager to oversee all personnel operations after revising all human resources procedures that reduced personnel actions timelines by 35%
- Appointed as Master-of-Ceremonies for 2010 Army Ball and 2010 Emergency Services Ball
- Developed emergency services plan for Fourth of July festival, Veterans Day and Christmas Parade activities for over 75,000 people
- Developed and implemented community outreach programs to better the relationship between the community and emergency services personnel to include child fingerprinting, bike safety week and safe-ride programs to reduce DUIs
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