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Work Background
University of Kansas Medical CenterChief Scrum Master, Agile Coach
Sep. 2022 - Dec. 2023Kansas City, Kansas, United StatesChief Scrum Master and Scrum Master for KUMC’s HITS (Health Information Technology Services) organization Frictionless and Ambulatory scrum teams. Facilitated Agile/Scrum training for multiple teams. Guided each team’s launch through several sprints, then transitioned to the internal scrum master. Chief Scrum Master for KUMC’s Frictionless enterprise program consisting of multiple teams, coaching and leading their adoption of Agile and Scaled Agile concepts and framework to create a more “frictionless” experience for patients, internal employees and physicians. Produced multiple executive-level communications/reporting information radiators for all teams. Tools: Agile/Scrum, SAFe, Planview AgilePlace (formerly LeanKit), SharePoint
T-MobileIT Program Manager & Agile Coach - Enterprise Fraud Management
Oct. 2019 - Sep. 2022Overland Park, KansasIT Program/Project Manager and SAFe Servant Leader for Enterprise Fraud Management teams including Fraud Data Science, Fraud Technology, Fraud Strategy, Fraud Analytics & Insights, Fraud Data Management and Enterprise Technology Solutions. Managed training, development and implementation of SAFe Agile/Scrum process/services with cross-functional teams utilizing Rally, Jira Align and Jira. The technology environment involved teams working with Big Data, Predictive Analytics, Artificial Intelligence and Machine Learning, Hadoop, Spark, Python, Oracle, SQL Server, Teradata, Databricks, Snowflake, Power BI and Tableau. Collaboration platforms included, Confluence, SharePoint, Webex, Teams and Slack.
Charter CommunicationsAgile/Scrum Transformation Coach
Aug. 2016 - Jul. 2018Greenwood Village, COProtector and servant-leader for the transformation of Charter Communications Enterprise Commercial Product Development teams to an Agile/Scrum framework. Facilitate, catalyze and lead as a mentor and change agent in the areas of Data, Voice, Video, Product Delivery and Emerging Technologies to continually improve their approach to executing the delivery of leading edge business, network and technology solutions for large scale commercial customers.
Charles SchwabAgile/Scrum Coach & Transformation Consultant
Nov. 2014 - May. 2016Lonetree, ColoradoProtector and servant-leader for the transformation of Schwab Charitable's Distributed Application Support teams to an Agile/Scrum development framework. Facilitate, catalyze and lead as a mentor and change agent to continually improve the company's approach to valuable business solutions and the processes by which they are achieved.
TravelportSr. Technology Consultant
May. 2011 - Feb. 2014Centennial, ColoradoSenior Technology Consultant responsible for managing multiple front and back end initiatives for Travelport's flagship Global Distribution System platforms, Universal Desktop™ and Universal API™. Utilize Agile, Scrum, Iterative and Waterfall SDLCs to plan, coordinate and manage execution of work for large, globally distributed cross-functional on and offshore teams in the areas of Performance, Infrastructure, Feature, UI/UX, API and Security.
Reece & Nichols RealtorsREALTOR®
Apr. 2010 - May. 2011Shawnee, KSREALTOR® at Reece & Nichols - Specializing in residential sales and investments. NAR GREEN Designation and Westar Energy Efficiency Works Certified.
ShaferNet Consulting, LLCAgile/Scrum and IT/Business Consultant
Sep. 2009United StatesWhile between longer term contracts, I sometimes provide Agile/Scrum coaching and IT/Business consulting services for small to large enterprise organizations, helping them to train, coach, transform and adapt to iterative operational and development frameworks, such as Scrum, Kanban, SAFe, LeSS and custom hybrid waterfall/scrum implementations. I also provide new development and ongoing support for the development/management of web, social media, SEO and marketing content for small businesses. Currently working to develop my skill and experience with AI automation technology.
CitigroupSVP Technology Director & Infrastructure Sr. Manager
Feb. 2004 - Sep. 2009Kansas City, MOSenior Vice President, Technology Director and Infrastructure Senior Manager for North America Operations & Technology, Collections/Recovery. Led departments of developers, DBAs, business analysts, system administrators, project managers and data processors.
SprintSoftware Engineer, SA, BA, PM
Oct. 2001 - Feb. 2004Overland Park, KSProject Manager, Systems Analyst, Business Analyst. Gathered and developed business requirements from operations and business owners to develop technical design documents. Worked with developers, testers, architects, security and database administrators to develop system requirements documents for 3G wireless front and back end customer and internal user facing applications.
DMR ConsultingSr. Systems Development Analyst
Feb. 2001 - Oct. 2001Overland Park, KSSystems Development Analyst with DMR Consulting (now Fujitsu) as a consultant to Sprint PCS (now T-Mobile). Gathered and developed business requirements from operations and business owners to develop technical design documents. Worked with developers, testers, architects, security and database administrators to develop system requirements documents for 3G wireless front and back end customer and internal user facing applications.
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