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Work Background
Bon Secours Mercy HealthCentralized Staffing & Scheduling Coordinator
Jul. 2024Richmond, Virginia, United States
Capital OneInterview Logistics Coordinator
Aug. 2022 - May. 2024Remote US -Maintained human resources information system and kept employee files up to date and accurate. -Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
-Fostered positive work environment through comprehensive employee relations program. -Coordinated technical training and personal development classes for staff members.
-Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
CarMaxCustomer Experience Consultant
Oct. 2021 - Apr. 2022Richmond, Virginia, United States-Assisted call-in customers with questions and orders.
-Maintained accurate and current customer account data with manual forms processing and digital information updates.
-Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
-Described product highlights and benefits to help guide purchasing decisions.
-Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Super Radiator CoilsFront Desk Receptionist/ Administrative Assistant
May. 2021 - Sep. 2021Richmond, Virginia, United States-Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. -Managed filing system, entered data and completed other clerical tasks.
-Managed phone and email correspondence and handled incoming and outgoing mail and faxes. -Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Richmond Ambulance AuthorityPatient Account Analyst I
Nov. 2020 - Apr. 2021Richmond, Virginia, United States- Researched and located the correct demographic information for patients
- Applied insurance to patient accounts
Richmond Ambulance AuthorityHuman Resources Administrative Assistant
May. 2020 - Nov. 2020Richmond, Virginia, United States-Assisted with maintenance and updating employee files
-Assisted with new hires, created files, completed background checks
-Assisted with FMLA hours and employee attendance points
-Ordered supplies needed for the company
-Assisted with the transition to ADP
-Answered and redirected calls to the correct personnel
-Opened and distributed mail
GPM Investments, LLCPayroll Specialist
Jan. 2020 - Apr. 2020Richmond, Virginia-Responded to Attorneys and courts regarding legal documents -Maintained and organized the employee files -Processed child support orders daily
Motleys Asset Disposition GroupAdministrative Assistant
May. 2019 - Sep. 2019Richmond, Virginia, United States-Maintained inventory for the auctions -Checked in sellers and bidders
-Maintained contracts and seller folders
-Sent invoices, applied payments and checked out purchased items
GlynnDevinsCall Center Representative
Nov. 2018 - Apr. 2019Richmond, Virginia Area-Handled complex and large call volumes -Identified and responded to consumer needs
-Streamlined processes to relay strategies for success
-Championed performance to consistently meet or exceed goals and quotas
-Revised and updated important documents
GlynnDevinsCall Center Representative
Sep. 2017 - Jan. 2018Richmond, Virginia
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