Juan Mateu - Tech Founder CPO/CEO / digital product maker, Whenwhyhow

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Work Background

FreelanceFreelance / cpo - product owner as a service

Apr. 2023Madrid, Community of Madrid, SpainAssignments: Acting as interim head of product / product owner - eCommerce Analytics solution company in Asia. CX consultancy tasks in an innovation strategy firm.

Telefonica I+DSystem Engineer

May. 1998 - Aug. 1999Job in Telefonica I+D (contractor role) deploying contact center solutions for Telefonica CRM. OnSite new requirements and troubleshooting. Programming first web-based usage statistics tools.

Restaurant, Supermarket, IT shopseveral jobs to surive while staying in London

Jan. 1998 - Apr. 1998LondonI moved to London to get more familiar with english. I found London bloody expensive and decided to combine classes and casual jobs to survive without burning my savings. I had several jobs at a time: cooking burgers in a restaurant, cleaning a supermarket, and designing html web pages. Learnt a lot in those jobs.

Ministerio de Defensa (Spanish Army)Compulsory Militar Service

May. 1994 - Feb. 1995Illes Balears, SpainCompulsory Militar Service in the Infantry section of Spanish Army in Eivissa (Ibiza). Militar training at "Batallón de Infantería Motorizable Teruel III" (Sa Coma barracks) and Logistics & IT at Territorial Logistic HQ in Eivissa.

Xpats | LIVE BORDERLESSCTO

Oct. 2023United States · RemoteLeading tech development of Xpats & fintech initiative by XY Booster (https://www.xy.group/) providing community apps including financial services and 3rd party markeplacle of services addressed to those communities. Advisoring tech roadmap of other fintech initiatives of XY booster as Colors - design a full cloud architecture. - api-fication - PWA first mobile approach - API integration with cards, payment proccessors and service partners (insurance, loans, etc)

WhenwhyhowCo-Founder / CPO / CEO

Jul. 2017 - Apr. 2023Madrid Area, Spainupdate may/2020: Whenwhyhow has been named one of the "2020 Cool Vendor" in CRM Customer Service & Support technology by Gartner. https://www.linkedin.com/feed/update/urn:li:activity:6670722296212160514 Building a market-first product for customer service and business intelligence not overlapping with traditional CRM, BI or digital channels, just complementing and adding value to current digital transformation architectures. Whenwhyhow is pioneering a new field of AI/ML for customer service (not related with NLP) to help to add personalization and #digitalempathy to improve loyalty/retention/NPS especially in high interactions verticals as Banking/Fintech/insurance and travel. Accelerated by BBVA Fintech, F10 & Telefonica Open Ventures accelerators. We aim to bring empathy/personalisation to the digital space helping banks, insurance companies, airlines, retail brands, telcos to improve their customer-mindset knowledge & customer engagement and CLTV and providing new pure digital players as #Neobanks and #Insurtech the customer-mindset insights acquisition capabilities and empathy generation till now only feasible for companies with in-person based customer service. My tasks right now are: - Defining product - Setting up the company (social, brand, logistics, legal). - Initial funding. CURRENTLY LOOKING FOR SEED ROUND - Initial business development and looking for potential partners and investors. - Launching marketing & sales activities

Universidad Carlos III de MadridSocial Council board member

Mar. 2017 - Jul. 2020Madrid Area, SpainThe social council of the university is the board with representatives from the proffessors, trust union, enterprises and people appointed from the society. It is in charge of discussions about academic offering, budgets, university positionaing. (6-10 meetings / year).

MavenirEngineering Director

Aug. 2014 - May. 2017Madrid Area, SpainMavenir aka Xura aka Comverse (Nasdaq: CNSI) which acquired Solaiemes in 2014. RCS API Gateways and WebRTC-Telco Gateway product portfolio development.

SolaiemesCEO & co-founder

Dec. 2006 - Jul. 2014Madrid Area, SpainSolaiemes has been acquired by Comverse (August/2014). Last task was related to M&A activities (due dilligence, negotiating with international lawyers firm, etc). http://www.comverse.com/news_media/press-releases/comverse-acquires-solaiemes-to-broaden-its-digital-services-portfolio/ CEO and co-founder, Solaiemes is a company focused in extending the concept of open & ubiquitous communications for the masses of users and the mass of developers. We believe that telcos need a Friendly Telco Border (FTB) talking REST, to allow their communication enablers to be used by 3rd parties with no telco protocols knowledge. The combination of FTB and the WebRTC technologies to create freely whatever endpoint needed are the future trend in the telecom & internet space. We are implementing this vision to help 3rd party ecosystem to create communications (mobile & UC) solutions based on common enablers (Rich Communication Suite, RCS-e, commercial name of telco service is joyn) providing TELCO API's infrastructure. Yes, we tried too early to start the Chatbot in 2010 using the telco-wannabe rich chat app (RCS) http://blog.solaiemes.com/2010/02/mobile-banking-using-rcs-finally-common.html The role included a mix of : - Product Ideation (my favourite) & Strategy. - BD & Sales - Finance & audit - Corporate development: VC fundraising & M&A (well, just on the job training) - Marketing / PR/Communication/ Marketing Evangelization. - and yes...the vacuum cleaner is also a tool. From August 2010 to the acquisition Chairman of the Board, Since August 2014 secretary of the board of directors at Solaiemes (as a Comverse subsidiary)

EOIVisiting Lecturer

Jan. 2010 - Dec. 2011I am collaborating with EOI, one of the high ranked Business Schools in Spain, with Alumni being Minister and IBEX35 companies CEO's. I am teaching occasionally Entrepreneurship and Innovation modules in several programmes.

Motorola Mobile DevicesMobility Solutions - Channel Mgr

Jul. 2004 - Nov. 2006Focussed in increasing mobility use cases taking profit of enhanced j2me implementations, open mobile OS, and new possiblities of IMS and PoC. Promoting innovative solutions. Sponsor of the first use case of 3G videoshare mobile to server solutions, a project involving Motorola and Createcna to deliver to Radio Televisió Valenciana (a regional spanish broadcaster) a solutions to use the Motorola 3G handset as a live electronic news gathering tool for breaking news( http://www.3g.co.uk/PR/July2005/1798.htm )

Motorola Mobile DevicesUMTS and GPRS Sr Engineer & Lead

Oct. 2000 - Jun. 2004Trials, ATPs, support of GPRS core and UMTS (both, core network and UTRAN). Assignments: - China (in total 10 months): 3G UTRAN certification in MII (Ministery of Information & Industry) Lab. - UK (different assignments, in total 16 months GPRS support, 3G equipment testing and interoperation with devices, China trial preparation) 1 to 4 months assignments in Germany ,Austria, Czech Republic, Lithuania and Portugal.

DMR ConsultingSr Consultant

Sep. 1999 - Oct. 2000Sr Consultant (DMR, currently rebranded as EVERIS) in web based customer access to billing and statistics at ONO (spanish cable carrier) and provisioning system (oracle based) at Telefonica Data.

ICEXIT Manager and Market Analysis assistant (1 year internship)

Oct. 1996 - Dec. 1997ArgentinaManaging the IT (email & web server, LAN) of the Spanish Trade Offices of Spain Embassies in Argentina (10 months) and Chile (2 months). Supporting market research in Tech fields. Updating lists of import companies.

ColortexIT Manager

Jun. 1995 - Sep. 1996Ontinyent, Valencia Area, SpainManaging the IT in a textiles manufacter (600 employees). Windows NT Server and Office for internal ERP & CRM systems and HP3000 & HP9000 equipment for industrial machinery reporting terminals.