VerizonCustomer Service Team Lead
Jan. 2009 - Jan. 2015New York City Metropolitan AreaIn my role as a Customer Service Team Lead at Verizon, I oversaw a team of 20 staff members, focusing on customer service and operational management. I led organizational meetings, information sessions, and customer service opportunities while promoting teamwork and positive working environments. I assessed personnel performance, delivered training opportunities, and boosted morale, resulting in an award for top bonus due to team development and personnel development.