WTWGlobal Head Of Delivery
Mar. 2020 - Nov. 2023London Area, United KingdomAs a member of the global Technology Leadership Team, I led a high-performing, 400+ strong team of technology delivery professionals spread across Europe, North America, and the Asia-Pacific regions. With full P&L, delivery, and operational responsibility, I drove the design, development, and operation of cutting-edge machine learning, financial modeling, and real-time, risk-based pricing and analytics products used by over 1,000 of the world’s top insurers. Key Deliverables & Achievements: 🚀 We created a unified DevSecOps delivery organization
🎯 We built customer-centric product families
🧠 We embedded Design Thinking in the delivery organisation
☁️ We implemented our first comprehensive SaaS Platform Strategy
🔒 We implemented strong, professional cloud and security integration
🛠️ We introduced Systems Reliability Engineering (SRE)
🌍 We implemented global Communities of Practice
🤝 We implemented our first ever nearshore augmentation model
🤝 We developed a range of strategic 3rd-party partnerships This leadership role required driving innovation, ensuring operational excellence, and delivering transformative products that power critical decisions for the insurance industry. By fostering collaboration, embedding best practices, and championing a customer-first mindset, we not only enhanced product delivery but also positioned the organization as a global leader in risk-based analytics and financial modeling solutions.