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Work Background
WTWSenior Director
Dec. 2023London Area, United KingdomLeading the delivery of a new enterprise software product in the US commercial lines insurance market involves navigating a complex ecosystem of technology, market dynamics, and customer needs. Leveraging Microsoft Azure technologies, adhering to SaaS principles, and considering innovative Go-To-Market (GTM) strategies are pivotal to ensuring a successful launch and sustained growth. To achieve these outcomes, we have built a flexible delivery team with innovative and highly adaptive agility across product management and software engineering. This approach is important in allowing us to: • Adapt to a Fast-Changing Market
• Balance Innovation with Predictability
• Enhance Delivery Velocity
• Scale Without Sacrificing Agility
• Mitigate Risk
• Sustain Long-Term Growth A flexible delivery team, grounded in innovative product management and adaptive software engineering, is essential for addressing the complexities of launching an enterprise product in a dynamic and competitive market. This approach ensures rapid responses to market changes, mitigates risk, fosters innovation, and creates a resilient foundation for long-term success. By prioritizing agility at every level, organizations can deliver value consistently while staying ahead of industry disruptions. In conclusion, delivering an enterprise software product to the US commercial lines insurance market is both a technological and strategic challenge. By harnessing the power of Microsoft Azure, adhering to SaaS principles, and crafting a targeted GTM approach, the initiative positions itself not just to meet the needs of a demanding industry but to redefine how technology supports underwriting and risk management in commercial insurance.
WTWGlobal Head Of Delivery
Mar. 2020 - Nov. 2023London Area, United KingdomAs a member of the global Technology Leadership Team, I led a high-performing, 400+ strong team of technology delivery professionals spread across Europe, North America, and the Asia-Pacific regions. With full P&L, delivery, and operational responsibility, I drove the design, development, and operation of cutting-edge machine learning, financial modeling, and real-time, risk-based pricing and analytics products used by over 1,000 of the world’s top insurers. Key Deliverables & Achievements: 🚀 We created a unified DevSecOps delivery organization
🎯 We built customer-centric product families
🧠 We embedded Design Thinking in the delivery organisation
☁️ We implemented our first comprehensive SaaS Platform Strategy
🔒 We implemented strong, professional cloud and security integration
🛠️ We introduced Systems Reliability Engineering (SRE)
🌍 We implemented global Communities of Practice
🤝 We implemented our first ever nearshore augmentation model
🤝 We developed a range of strategic 3rd-party partnerships This leadership role required driving innovation, ensuring operational excellence, and delivering transformative products that power critical decisions for the insurance industry. By fostering collaboration, embedding best practices, and championing a customer-first mindset, we not only enhanced product delivery but also positioned the organization as a global leader in risk-based analytics and financial modeling solutions.
Go.CompareVice President of Technology
Mar. 2017 - Feb. 2020Newport, Wales, United KingdomOverall leadership of all technology functions across multiple businesses that made up the GoCo Group.
SkyHead of Software Engineering
Dec. 2014 - Feb. 2017Leeds, England, United KingdomLeadership of Sky Digital Platforms software engineering teams (400 engineers across 8 tribes).
VodafoneUK Release Manager
Apr. 2014 - Nov. 2014Newbury, England, United KingdomManagement of software releases for Vodafone projects and customer focused systems.
EEPortfolio Project Manager
Feb. 2012 - Jan. 2014Greater Bristol Area, United KingdomProject manager leading the delivery of various internal software projects for EE.
Not ApplicableUnemployed
Feb. 2010 - Dec. 2011Bath, England, United KingdomCareer break to look after family after death of my wife from cancer.
Various CompaniesVarious
Jan. 1986 - Jan. 2010United Kingdom & USA• Office For National Statistics - Programme Manager (software development) - contract
• HMRC - Project Manager (software development) - contract
• O2 - Project Manager (software development) - contract
• T-Systems - Programme Manager (software development) - full time employed
• SoftAd - Director - Technology (software development) - full time employed
• EE - Project Manager (software development) - contract
• Project Direct - Managing Director - project management consultancy (20 staff) - founder
• Various software developer and project lead roles prior to founding Project Direct.
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