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Work Background
IQVIASr Business Systems Analyst (Project Management/Business Analyst)
Jul. 2022 - Nov. 2024• Oversaw the engagement, onboarding and integration of applications into the organization’s Single Sign-On (SSO) platform, ensuring seamless implementation and strict alignment with security standards.
• Oversaw the engagement with application teams designated as being higher priority for adoption to Single Sign-On (SSO) due to their Regulatory requirements like SOX, SOC, PII, etc.
• Facilitated collaboration among IAM teams, Application Development, Architecture, Testing, and Program Management to ensure alignment and efficient resource allocation across concurrent onboarding projects.
• Conducted discovery sessions with stakeholders and the Development team to evaluate self-onboarding capabilities and gather detailed requirements, capturing critical needs for effective project scoping and streamlined integration.
• Maintained a comprehensive project and requirements tracker to improve visibility across IAM teams and support prioritization for future releases. • Created Confluence and SharePoint pages, providing application teams with accessible, up-to-date technical information, release changes, and user guides.
• Enhanced the onboarding process by designing an intake form and developing a dashboard that tracked onboarding status and key metrics, delivering clear insights to the executive team.
• Reviewed Master Service Agreements (MSAs), Service Level Agreements (SLA), financial statements, and other compliance documents to support vendor management and ensure adherence to compliance standards.
• Entered and tracked purchase orders in Coupa to manage budgets and support effective resource planning within the IAM team.
Signature ConsultantsInformation Security Analyst 4 for Wells Fargo (Project Management)
Sep. 2020 - Jul. 2022Dallas, Texas, United States• Control Adoption Lead for Governance and Business Enablement - Assigned to work independently with application teams to reduce risk of becoming non-compliant and assist them in being onboarded to an approved Access Control Solution for IAM internal compliance to bank ISCR policies/SOX and project objectives – averaging 20 application assignments
• Work with the application teams to Evaluate, Discover, Qualify, and Schedule their application for onboarding
• Once scheduled for onboarding, work with the application team to Plan, Build, Test, and Implement proposed onboarding solution(s)
• Act as Project Manager to lead application team through all aspects of onboarding process and help assist in meeting major milestones in the proposed project to avoid missing steps to fulfill the compliance requirement
• Maintain contact with application team/vendors throughout entire onboarding process, including all communications- maintaining meeting notes for all new and recurring meetings
• Present status updates on weekly Application Review meetings for Enablement Leads and CIO Delegates
• Assist in training new Control Adoption Leads hired on to this project
• Assist in maintaining or creating new documentation/work tools to help all Control Adoption Leads with processes/work flows throughout the project lifecycle
TEKsystemsIT Security Specialist III for Bank of America (Project Management/Data Analysis)
Sep. 2019 - May. 2020Addison, Texas, United States• Analyzed application metadata for compliance with bank policies and project objectives
• The role supported Entitlement Metadata Assistance Team (EMTA) deliverables and compliance with the auditor’s expectations
• Hosted kickoff meetings and follow-up meetings directly with Application Teams to explain the process, answer questions and identify issues
• Supported and collaborated with Bank Application Managers/teams to obtain metadata tagging information for their applications to be updated in the enterprise Permission Catalog (PCAT) • Worked with Operational teams to upload the data into PCAT
• Primary lead to submit weekly system uploads and to verify the PCAT uploads were accurate
• Sent communication to application teams if discrepancies were found and assisted in the resolution of issues
• Sent notifications to EMTA team after the PCAT upload was verified or if there were pending issues on uploads that prevented the data from being fully updated • Monitored deficiencies and supported project and application teams towards resolutions
• Provided frequent statuses and analysis to management on identified issues and support resolution of the remediation plans
• Updated process procedures and other documentation as required
• Responded to management requests for data or assistance in updating executive reporting
• Mentored new employees
• Backup assistant to the IAM Data Security Team for the provisioning/deprovisioning of various ID/file access during peak submission periods such as COVID-19
NTT DATA ServicesSecurity Systems Sr. Analyst
Jun. 2017 - Sep. 2019Plano, Texas• Provide support for clients - current clients are hospital and mortgage related
• Provide, disable and modify varying user access to applications such as Veracode, VPN, e-Prescribe, PeopleSoft, Passport, PPM, PCM, and several other applications whose access is authenticated using Active Directory (AD) groups
• Provision new hire accounts
• Perform modifications of account access for existing users
• Deprovision user network accounts when necessary
• Provisioned, maintained and de-provision Exchange accounts for both users and as shared resource accounts
• Setup email forwarding and maintain other email functionalities
• Due to supporting medical staff, must adhere to strict SLA policies (have never failed to meet SLAs given)
• Run daily meetings for User Account Admin (UAA)/Data Security open ticket counts
• Compile daily Quality Assessment (QA) metrics for process/procedure verification among team members
• Run daily Server Environment checks for CoreLogic systems
• Trained on small projects as Project Manager - leading status meetings, keeping up with project schedule, and sending meeting status updates for those involved in the project
CBREUser Account Administrator
May. 2014 - Jun. 2017Dallas, TX• Functioned on a small team of six administrators, supporting domain services for 70,000+ Internal Global employees. Environment consisted of multiple Domains and Forests worldwide
• Worked alongside the Service Desk Team and functioned as a final escalation point for all Single Sign-On (SSO) access issues. Team consistently held high successful closed ticket count without escalation
• Provisioned, maintained and de-provisioned all necessary accounts ranging from network logins, email accounts and mailboxes, as well as, business critical enterprise and financial applications
• Performed front-end support to Exchange Server (Using EMC and EMS), as well as, Office 365 (migration)
• Worked directly in Active Directory as well as with tools like Quest One ActiveRoles for managing Active Directory secured access logins and Hyena for flexible Active Directory management and updates to domains. Active Directory/Quest and Exchange is where 90% of a typical day was spent while provisioning, maintaining and deprovisioning accounts and related security issues • Setup and maintained network server shares, groups and permissions across multiple domains and forests through various regions around the world. Used Box Software for Secure File Sharing
• Responsible for the setup and maintenance of client Email Forwarding, Team Distributions Lists, Team Mailboxes
• Used ServiceNow for 5-6 years for ticketing and maintaining documentation of user requests. Prior to ServiceNow, worked with Remedy ticketing software
• Created and maintained user and security groups associated with granting SharePoint site access
• Additional user access support included the following applications, but not limited to; Skype (Lync), WebEx, Citrix XenApp, VMware, VPN, PeopleSoft (HR Portal), FedEx, Collect+, rCash/Procure to Pay (P2P), MRI Software (Property & Investment Management Software) and JD Edwards (Financial Software).
• Led the organization in creation of all company connected FedEx accounts.
CBREGlobal IT Service Desk Rep
Sep. 2012 - May. 2014Dallas, TX• Level 1 phone support for high paced Help Desk environment
• Supported of 70,000+ CBRE global employees
• Blackberry, Android, and iPhone activation/re-provision support
• Password reset/expiration/lockout support (Active Directory)
• Software troubleshooting for various applications
• Outlook support (2003-2010) along with setup/modification for accessing eVault
• OWA, VPN and Remote Desktop Support
• Internal proprietary application support
Brinker InternationalNetwork and Security Administrator
Apr. 2010 - Sep. 2012Dallas, TX• Granted network access, mailbox access, FTP access, and other restricted access
• Maintained PCI and SOX requirements via weekly/monthly audit tasks
• Maintained/monitored group shared mailbox to fulfill requests
• Worked with other IT groups to fulfill incoming requests – groups including Information Security, Systems Engineers, Network Engineers, and SWAT
• Worked in conjunction with Information Security team to process requests for whitelisting web access for users based on necessity and approval for needed access
Brinker InternationalIS Technical Support Engineer
Sep. 2008 - Apr. 2010Dallas, TX• New hire computer setups, delivery/setup of new equipment
• Terminated employee process – collect equipment
• Desk visits for RSC employees – software/hardware issues
• Replaced old computers with new computers, both laptops and desktops
• Ran Case Audit survey report – monthly as part of KPI
• Gather incoming call info for our measurement spreadsheet information
• Check in all incoming purchases and contact/deliver/setup equipment
• Primary trainer for new members to the group
Brinker InternationalIS Corporate Support Phone Analyst
Nov. 2006 - Sep. 2008Dallas, TX• Supported Home Office employees, Regional Office employees, as well as Restaurant Regional and Area Directors
• Internal customer support via phone and e-mail – escalation to 2nd level groupsMonthly Group Productivity Report creation – for stats and group projects
• Maintained Blackberry Enterprise Server Console
• Generated monthly case audit reports for all team members
• Primary trainer for new members to the group and for IS Operations Experience – inter-departmental training
Brinker InternationalFront Line Store Support Analyst
Aug. 2005 - Nov. 2006Dallas, TX• Support 1500+ Restaurants in 24x7 support center environment
• Support all restaurant managers with computer hardware/software related issues
• Work with 3rd party vendors to resolve certain hardware issues
• Share responsibility with other analysts in maintaining Support Center Lab
• Consistently stay at top of reports for most resolved cases
• Consistently stay within SLA and SOX requirements cases being worked
• Support corporate side Area/Regional Directors on weekend shifts
• Run daily and weekly reports for both the Support Center and two other support groups
IntuitHelp Desk Specialist
Mar. 1999 - Aug. 2005Plano, Texas, United States• For first 5+ years, supervised, coordinated, and prioritized the workload and all other tasks for the Desktop team. Served as the only Help Desk technician for the 500-600 user Plano site.
• Handled internal customer requests via phone, Web, and e-mail with the goal of providing first contact resolution.
• Provided level 1 and 2 support for all internal IT requests.
• Worked closely with the Desktop, Telecom, Network, and Facilities teams on various projects.
• Provided my knowledge and experience to help coordinate a new “centralized” Help Desk concept, to support all Intuit sites (over 6,000 users).
• Coordinated all new-hire setup and termination requests with Human Resources, which included creating/disabling network login accounts, Exchange accounts, and other applications.
• Presented a brief training session of basic Help Desk and Desktop procedures and processes at each new-hire orientation.
• Performed certain telecom functions such as creating, terminating, and modifying telephone systems for new-hires, terminations, and other existing systems.
• Contributed to organizational team building and process improvement for all 6 main sites and small subsidiary sites.
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