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Work Background
Marly CaminoBusiness Development Manager
Jan. 2018 - Nov. 2024Madrid, Community of Madrid, SpainDesigned and led the implementation of a fully automated, cloud-based ERP system, integrating automated solutions on the Podio platform to optimize workflow. Improved efficiency resulted in savings of over 300+ work hours per month. Managed and optimized the ERP platform, enhancing data integrity, user adoption, and cross-departmental collaboration, leading to improved operational efficiency and business growth. Developed and implemented automation processes, leveraging data-driven methodologies to enhance customer relationship management and internal operations. Provided strategic insights and training to maximize CRM utilization, leveraging expertise as a Podio Workflow Automation Grand Master.
Marly CaminoBusiness Strategy Manager
Jan. 2017 - Nov. 2024Madrid, Community of Madrid, SpainDesigned unique and immersive, high-quality travel experiences, boosting customer satisfaction and brand reputation. Supervised targeted market campaigns, driving increased brand visibility, engagement, and higher conversion rates. Applied customer segmentation to refine service offerings, enhancing ROI and customer retention.
Marly CaminoOperations Manager
Jan. 2017 - Nov. 2024Madrid, Community of Madrid, SpainManaged end-to-end tour logistics, ensuring seamless supplier coordination, warehouse management, and service reservations. Optimized operational workflows, reducing inefficiencies and enhancing tour execution precision. Maintained strict quality control standards, ensuring superior traveler experiences and compliance with company guidelines.
Marly CaminoCustomer Service Supervisor
Jan. 2016 - Nov. 2024Madrid, Community of Madrid, SpainLed and trained the customer service team, introducing performance-driven initiatives that enhanced response times and customer satisfaction scores. Developed service best practices, driving efficiency, professionalism, and customer engagement.
Marly CaminoCustomer Experience Manager
Jan. 2015 - Nov. 2024Madrid, Community of Madrid, SpainDelivered personalized customer experiences, strengthening client relationships and boosting loyalty. Served as the primary liaison for high-value clients, ensuring exceptional service and cultivating long-term partnerships. Strengthened supplier relationships, enhancing service quality and operational efficiency.
Marly CaminoCustomer Service Specialist
Nov. 2012 - Dec. 2015Madrid, Community of Madrid, SpainProvided end-to-end customer support, managing sales, invoicing, and e-commerce transactions. Led customer feedback initiatives, driving insights for service enhancements.
Canterbury EnglishEnglish Second Language Instructor
Apr. 2010 - Jul. 2013Madrid, Community of Madrid, SpainTeacher of English as a second language to companies and individuals.
Freelance TranslatorFreelance Translator
Jan. 2010Madrid, Community of Madrid, SpainTranslated complex academic, legal, medical, and engineering documents between Spanish and English. Provided English subtitles for the Spanish documentary "El orden que habito, una sinfonía de interiores "and translated its book adaptation "Metropolitan Intimacies: An Ethnography on the Poetics of Daily Life" (Lexington Books).
GESTO PRODUCCIONES SLProduction Assistant
May. 2008 - Jan. 2010Madrid, Community of Madrid, SpainProduction assistant for live performances in Madrid in charge of coordinating local and foreign teams.
FreelanceFreelance Audio Engineer
Jan. 2008 - Jan. 2010Madrid, Community of Madrid, SpainAudio engineering including design, post-production, and recording for live and studio events as well as multimedia projects
Alkimia S.A.Head of Professional Audio Sales Department
Oct. 2005 - Jul. 2006Santiago Metropolitan, ChileResponsible for the promotion and sale of high-end audio products.
Universidad de Artes, Ciencias y ComunicaciónProduction Assistant - Studio Operations
Jan. 2003 - Nov. 2005Santiago, Santiago Metropolitan, ChileProduction assistant for recording sessions at EMS Studio, the University's recording studio.
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