Liberty GlobalSenior Manager, Core Network & B2B Operations
Jul. 2012 - Jul. 2016Bucharest, RomaniaIn this role I oversaw the core network and B2B operation from budget and people management to strategic customer support. In addition to orchestrating the subcontracting of the field network and customer operations to optimise costs, satisfaction and resource allocation, I effectively allocated €3M in CAPEX, €16M in OPEX and 75 highly skilled team of architects, engineers, and project managers to ensure proper incident and change management. I also mentored network engineering team to verify implementation of changes and efficiencies. KEY ACHIEVEMENTS:
~ Directed every aspect of 24x7 operational support to safeguard business continuity for all services.
~ Synchronized operations of two companies to reduce OPEX by 20%, CAPEX by 30% and increase productivity by 15%.
~ Supervised the converged network infrastructure based on IP, transmission (OPTIC & SDH), telephony and access technologies which included integrated multi-vendor platforms and protocols.
~ Established mission-critical strategies to maintain network redundancy, processes, and infrastructure. ~ Oversaw corrective action plans during network outages to drive high impact decision making. ~ Administered the metro access network including a strategic UPC customer network for 8K+ locations by maintaining network availability key performance indicators (KPIs) to guarantee required standards. ~ Managed all power, HVAC and electrical infrastructure projects from defining KPIs for better service level agreement (SLA) reporting to procedures that instructed technical teams for 100+ data centers. ~ Built relationships with suppliers by instituting governance, performance metrics and negotiating prices.
~ Orchestrated the build of two data centers ahead of schedule, saving 20% of the budget. ~ Facilitated the outsourcing of field network operations, which reduced costs 35%, increased customer satisfaction 10% and freed 15% of support resources and 12% of labour costs.