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Work Background
VodafoneHead of Core IP Operations EU Large Markets & Network Operations Director Romania
Dec. 2021Bucharest, RomaniaHead of Core IP Operations EU Large Markets & Network Operations Director Romania
VodafoneDirector, Network Operations
Dec. 2018 - Dec. 2021Bucharest, RomaniaI ascended the corporate ranks through promotion from Senior Manager of network engineering and deployment to Director of the entire network operation. As Director of Network Operations, I spearhead the digital transformation of the network function by delivering key technology milestones to support fixed services including network infrastructure, customers, personnel, and budgeting. KEY ACCOMPLISHMENTS:
~ Oversaw entire budget including capital expenditure (CAPEX) and operational expenditure (OPEX) for the Romanian technology investment, multi-million Eur combined budget
~ Directly supervised a cross-functional team of architects, engineers, and project managers.
~ Commanded the Romanian Technology pillar of the €22B multinational Liberty Global acquisition by drafting the business case, securing approvals and serving as the principal Technology point of contact.
~ Pioneered the inaugural wholesale agreement for fixed access services, opening the door of converged Fixed-Mobile services for Vodafone Romania
~ Assembled highly skilled engineering team and established entire Fixed Access department to attain the business-critical convergence strategy.
~ Orchestrated the introduction of automated monitoring with robots and Agile methodology to enhance team performance.
VodafoneHead of Fixed Access Network Engineering & Deployment
Aug. 2016 - Dec. 2018Bucharest, RomaniaI established the technology strategy for the entire Convergence Programme including CAPEX and OPEX budget allocation. KEY ACCOMPLISHMENTS:
~ Instrumental in the on-time completion of a portfolio of fixed service projects to attain key corporate digital initiatives.
~ Prepared the infrastructure for the convergence launch that enabled market reach of 2.6M households and the delivery of fixed telecommunications services to 15M national customers.
~ Facilitated budget approval to deploy GPON technology, which fuelled high speed fiber services to 500K enterprise-level customers at a value of €90M.
Liberty GlobalSenior Manager, Center of Excelence for B2B Operations
Mar. 2015 - Jul. 2016Bucharest, Romania
During my tenure I expanded the scope of my role and responsibility through promotion from IT ServiceDesk Team Lead to, ultimately, Senior Manager for the Core Network & B2B operation in Romania and then the B2B Global operations across Europe. I also established the Center of Excellence from scratch to include the recruitment of all key personnel, outlining administrative components and the strategic management of P&L, strategy, and operational procedures. KEY ACHIEVEMENTS:
~ Chartered first corporate B2B Center of Excellence in Europe, valued at €25M, covering seven countries and 50K customers by assembling a high performing business services team, outlining processes including legal requirements and a 24x7x365 operations model to guarantee high service availability with minimal impact on daily operations.
~ Established portfolio of product offerings and determined the headcount necessary to accommodate forward-thinking vision.
~ Drafted a five-year plan that aligned corporate strategy and the technical support function according to pre-determined cost structure.
Liberty GlobalSenior Manager, Core Network & B2B Operations
Jul. 2012 - Jul. 2016Bucharest, RomaniaIn this role I oversaw the core network and B2B operation from budget and people management to strategic customer support. In addition to orchestrating the subcontracting of the field network and customer operations to optimise costs, satisfaction and resource allocation, I effectively allocated €3M in CAPEX, €16M in OPEX and 75 highly skilled team of architects, engineers, and project managers to ensure proper incident and change management. I also mentored network engineering team to verify implementation of changes and efficiencies. KEY ACHIEVEMENTS:
~ Directed every aspect of 24x7 operational support to safeguard business continuity for all services.
~ Synchronized operations of two companies to reduce OPEX by 20%, CAPEX by 30% and increase productivity by 15%.
~ Supervised the converged network infrastructure based on IP, transmission (OPTIC & SDH), telephony and access technologies which included integrated multi-vendor platforms and protocols.
~ Established mission-critical strategies to maintain network redundancy, processes, and infrastructure. ~ Oversaw corrective action plans during network outages to drive high impact decision making. ~ Administered the metro access network including a strategic UPC customer network for 8K+ locations by maintaining network availability key performance indicators (KPIs) to guarantee required standards. ~ Managed all power, HVAC and electrical infrastructure projects from defining KPIs for better service level agreement (SLA) reporting to procedures that instructed technical teams for 100+ data centers. ~ Built relationships with suppliers by instituting governance, performance metrics and negotiating prices.
~ Orchestrated the build of two data centers ahead of schedule, saving 20% of the budget. ~ Facilitated the outsourcing of field network operations, which reduced costs 35%, increased customer satisfaction 10% and freed 15% of support resources and 12% of labour costs.
Liberty GlobalIT Infrastructure and Servicedesk Manager
May. 2009 - Jul. 2012Bucharest, RomaniaI governed the inter-office and inter-cash point WAN networks for 120 locations by effectively managing the €550K operational budget, all IT systems and Level 1 support activities and disaster recovery planning from backups to system restoration. KEY ACHIEVEMENTS:
~ Regulated the daily activities of 35 key personnel by defining new IT strategies to centralize technical operation from reporting and KPI setting to outsourcing contracts for IT services.
~ Saved 35% in total IT operational costs by outsourcing all IT infrastructure services.
~ Enhanced service availability of mission-critical systems 25% with better support quality, 30% faster response times and 20% more SLA ticket resolutions.
Liberty GlobalIT ServiceDesk Team Leader
Oct. 2007 - Apr. 2009
VodafoneIT Help desk Analyst
Oct. 2005 - Sep. 2007Bucharest, Romania
VodafoneCustomer Service Representative
Mar. 2004 - Sep. 2005
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