Madeleine Bond - Comms & Customer Service Specialist,

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Work Background

Nomad Coffee GroupCustomer Care & Sales Coordinator

Jun. 2024Richmond, Victoria, Australia

Veneziano Coffee RoastersFOH Staff

Feb. 2024 - Jun. 2024Richmond, Victoria, AustraliaNomad Coffee Group

Parliament of AustraliaElectorate Officer (EOB)

Oct. 2023 - Jan. 2024Melbourne, Victoria, AustraliaSpeech writing, social media management, policy work and constituent liaison for Assistant Minister for Health and Aged Care The Hon Ged Kearney, MP for Cooper.

Silk Logistics Holdings LimitedMarketing Specialist

Jun. 2023 - Aug. 2023Melbourne, Victoria, AustraliaTemporary appointment covering for Marketing & Communications Executive during the busy reporting period. Duties: - Project management, drafting, editing, and overseeing development of all FY23 Annual Report (including financials and Directors' Report), investor presentation, and Key Management Personnel speaking note content - Developing key messaging and clean design in line with stakeholder demands, Audit and Risk Committee, KMP, Collier Associates, and Silk Logistics Holdings' brand identity - Liaising with external Investor Relations and Board Secretary stakeholders to develop cohesive, consistent, and effective FY24 forecasting.

Donald Cant Watts CorkeContent Coordinator & Partnerships Manager

Sep. 2022 - Mar. 2023Melbourne, Victoria, AustraliaDonald Cant Watts Corke (DCWC) is one of Australia’s largest, privately owned providers of quantity surveying, project management and associated services. For over 50 years, we have been committed to developing strong relationships and working collaboratively with clients to achieve outstanding results.

Two Gongs MediaFreelance Writer

Mar. 2020 - May. 2020Melbourne, Victoria, Australia- Adapting interview transcripts into feature articles for the JPMorgan Hong Kong private banking portal

AsialinkWeb & Communications Coordinator, Asialink Group

Jan. 2020 - Sep. 2022Melbourne, Victoria, Australia- High-level service and administration support to the Asialink Group and its stakeholders - Copywriting and editing for Asialink website - Ghostwriting on behalf of Group CEO for external editorial pieces - Providing key social media management across Twitter, LinkedIn, Facebook, YouTube, and Instagram - Using the Squiz Matrix CMS to edit, format, publish, and maintain content across the Asialink website - Prepared and launched all content for the launch of #AsialinkInsights – Asialink's flagship commentary and analysis platform - Podcast producing and editing – most notably across the Asialink Milestones series - Image editing and compiling - Drafting media releases and promotional packets for stakeholders and media outlets - Compiling, drafting, editing EDMs for both regular newsletter campaigns and event promotions (Microsoft Dynamics 365 & Campaign Monitor) - Maintaining and monitoring CRM databases and segments (Microsoft Dynamics 365) - Providing ad-hoc assistance to the running of the Asian-Australian Leadership Summit and 40 Under 40 Awards (e.g. creating communications strategies, editing and publishing content in Webflow, assisting supervisor in engagements with partners and stakeholders) - Facilitating online events – e.g. international Zoom summits, panels and discussions - Assisting in the facilitation and organisation of high profile in-person events, such as the Sir Edward 'Weary' Dunlop Asia Medal and Lecture Gala Dinner

London Tavern HotelFront of House Staff

Nov. 2018 - Dec. 2019Melbourne, Victoria, Australia- Preparing a wide range of beverages (cocktails, beer, wine, etc) for customers - Responsible for general bar duties: preparing drinks, cash handling, taking food orders, food running, keeping the bar clean and tidy - Working both individually and in a larger team on the bar

Jason Mewes ProductionProduction Runner

Jan. 2017 - Jan. 2017Nottingham, England, United Kingdom- Assisted in ad-hoc production jobs for cast and crew - Setting up and packing down film sets - Script collation - Running tea, coffee, and snacks to cast and crew

WalkaboutFront of House Staff

Nov. 2016 - Oct. 2018Derby, England, United Kingdom- Assisting in the smooth running of the bar and floor, providing a high standard of customer service - Responsible for a wide range of bar duties, such as: working everything from day shifts, to club nights, to at-capacity England World Cup games, food service, door duties, cocktail making, and glass collection

Residential Tenancies AuthorityClaims Officer

Apr. 2016 - Sep. 2016Brisbane, Queensland, Australia- Provided customer service in a support setting (i.e. liaising with clients, both tenants and agents, to provide an understanding of the RTA's rental bond services and corresponding legislation) - Moved between departments as required, before, during, and after widespread structural changes to the organisation, providing me with the skills to adapt to any new work situations - Processed clients' claims on rental bonds and initiated complex financial transactions - Meeting and exceeding KPIs in both lodgements and claims - Worked in data entry receipting incoming lodgements. This involved entering clients' bank, address, and other personal/confidential details - Underwent significant CRM training to provide key support in time of transition

TheIdeasBunkerOffice Assistant

Jan. 2014 - Apr. 2016Brisbane, Queensland, Australia- Provided flexible assistance across a variety of roles, including: 1. Production assistance - assisting on digital ad shoots, media/ad buying campaigns 2. Social media support - provided key support for YouTube, Twitter, and Instagram campaigns 3. Website building - built and edited Wordpress sites for key clients 4. Data entry - Extensive use of Microsoft Office and Wordpress - Routinely responded to clients' requests regarding upcoming projects

Cotton On GroupRetail Assistant

Oct. 2013 - Feb. 2014Brisbane, Queensland, Australia

me&bondSocial Media Assistant

Jun. 2009 - Dec. 2010Brisbane, Queensland, Australia- Provided assistance for ad agency Twitter engagement.