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Work Background
GreystarCommunity Manager
Jul. 2023
Windsor CommunitiesProperty Manager
Aug. 2018 - Jul. 2023Oakland, California
Windsor CommunitiesProperty Manager
Oct. 2017 - Aug. 2018San Jose, California
19Ninety Inc.Independent Contractor
Apr. 2017
Windsor CommunitiesAssistant Property Manager
Oct. 2016 - Nov. 2017Oakland, California
Windsor CommunitiesChairman of Northern California's Operation and Support Team
Aug. 2016 - Oct. 2017
Windsor CommunitiesMarketing Manager
Jun. 2016 - Oct. 2016Oakland, California
Windsor CommunitiesMarketing Representative
Apr. 2015 - Jun. 2016Oakland, CaliforniaAcquire new leads and showcase property in Jack London Square for leasing, follow up with prospects via multiple communication channels. Run compliance reports for property insurance and documents while maintaining organized digital records. Plan, promote, and execute community events with a limited budget.
AT&TRetail Sales Consultant
Oct. 2013 - Apr. 2015Emeryville, California
AT&T MobilitySales Support Representative
Jul. 2012 - Oct. 2013Emeryville, CAResponsible for maintaining paperwork for daily transactions, store layout and merchandising, and organizing training schedules for the purposes of internal audit. Paperwork for daily transactions are a compilation of reports and receipts for respective accounts regarding business transactions throughout the day. Maintaining the store layout and merchandising are to meet marketing expectations for business image and optimal sales. Organizing training schedules meant strategizing the completion of web based trainings in a specific time frame. All operations are necessary for annual audit and company compliance. In addition, management relied on my creative skills to create sales oriented competitions within the store to achieve goals in sales and surpass expectations of our area manager.Acting as an intermediary for our client consumer to the company. Customer service offered at retail locations are limited by the policies set by the customer and it is my responsibility to translate the issue at hand with the customer and seeking the proper resources within the company to alleviate the problem. This includes issues with billing, devices, and existing services used by the customer. As a sales support representative, utilization of knowledge of existing policies and resources available are required to resolve customer service issues. Personalized solutions include translating telecommunication needs into a specific products offered by the company. This includes analyzing existing accounts for optimal sales for the company and savings for the customer.
Achievements: Ranked in the top five Sales Support Representatives in the Western Region within seven months.
H&MSales Advisor
Jul. 2011 - Apr. 2012Emeryville, CA• Takes initiative to increase sales through direct and indirect customer service.
• Works effectively with team members to ensure the selling floor, cash point, and fitting rooms are clean and well maintained according to H&M’s store standards.
• Able to follow routines set by the company policies and perseveres through challenging tasks to meet expectations.
In-N-Out BurgerLevel 6
Sep. 2008 - Jul. 2012San Leandro, CASuccessfully managing and leading team in a fast paced environment ensuring business standards of quality and efficiency are met. As a leadership position, it is required to effectively communicate with all levels involved to create a rhythm that yields smaller wait times and quality products, especially during peak business hours. Management also relied on my skills in training peers of lower levels illustrating knowledge of each position and providing written formal feedback for each peer to be reviewed by upper management. Achievements: Received six promotions within four years of employment
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