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Work Background
AppleReach Rotation Process Lead
Aug. 2024United StatesAs the Reach Rotation Process Lead, I review and refine an internal rotational program within the People team, designed to develop employees through immersive skill building experiences. I focus on creating a streamlined inclusive candidate selection process and analyzing program outcomes to enhance engagement and skill development. • Conduct in-depth process inspections to identify pain points and ensure compliance. • Develop inclusive hiring practices and track candidate progress to ensure equitable opportunities. • Provide strategic recommendations to improve program effectiveness and employee recognition. • Collaborate with leadership to enhance employee development and foster an optimal experience.
AppleManager Assistance Program Coach
Jun. 2022 - Aug. 2024In my role as Manager Assistance Program Coach, I specialize in conflict resolution and mediation for leaders, guiding them through challenging conversations about race, religion, and identity. I help foster inclusive team cultures and restore relationships, ensuring that every interaction promotes respect and understanding. • Facilitated conflict resolution between managers and employees to restore workplace relationships. • Provided guidance on creating inclusive environments and fostering cultural sensitivity. • Offered ongoing coaching for managers, improving their ability to navigate sensitive topics. • Helped leaders resolve workplace conflicts empathetically and with a focus on relationship restoration.
Apple Career Services Program Lead
Aug. 2020 - Sep. 2021Remote
Purposeful Vision Coaching and Consulting LLCPeople Experience Consultant and Coach
Nov. 2019Atlanta Metropolitan AreaAs a People Experience Consultant & Coach, I work with small businesses to address complex employee relations issues, offering HR consulting, life and career coaching, and executive mediation. My approach blends strategic business consulting with empathetic coaching to create sustainable, inclusive work environments. • Conducted HR investigations and provided third-party recommendations for executive-level disputes. • Supported small business leaders with employee relations and conflict mediation. • Delivered tailored coaching for leadership development and inclusive team-building. • Focused on strategic consulting to enhance employee experiences and foster a productive workplace culture.
AppleOnboarding Team Manager
Apr. 2018 - Aug. 2024REMOTEAs the Onboarding Team Manager, I facilitated the recruitment and onboarding process for new contact center employees, ensuring a smooth, welcoming transition. My goal was to provide a structured and engaging experience, aligning new hires with company values and setting them up for long-term success. • Oversaw recruiting, interviewing, and onboarding for new hires in contact centers. • Conducted training sessions to introduce employees to company policies and procedures. • Created a welcoming and organized onboarding environment to boost new employee engagement. • Provided ongoing support to ensure new hires were fully prepared for their roles.
AppleRecruiter
May. 2015 - May. 2016Remote
AppleCorporate Volunteer Guide
Mar. 2015 - Jun. 2022REMOTE
AppleProduct Support Team Manager
Mar. 2013 - Aug. 2024Remote
AppleSenior Technical Support Advisor
Nov. 2010 - Mar. 2013
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