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Network Power<100 people
Roles
📋50%
Assistant
Geos
Work Background
Seed Stage Strategies, LLCFounder & CEO
Sep. 2023Your trusted business & people operations partner for remote-first, early-stage startups & small businesses.
World of OTFractional COO
Apr. 2023United States, San FranciscoCollaborate with CEO to drive efficiency, optimize processes, and implement business strategies. Adeptly identify and integrate innovative technologies to enhance back-end functions and support overall business operations. Deliver exceptional service and ensure compliance with regulatory requirements. Foster collaboration and motivate teams to achieve productivity and engagement.
➢ Ensure employment laws and regulations compliance, specifically for payroll, benefits, and overall People Operations processes. ➢ Designed and enabled systems, processes, programming, and standard operating procedures (SOPs) to improve team efficiency and streamline operations.
➢ Identified and codified team's core cultural values, ensuring seamless application into both internal and external processes and behaviors. ➢ Conduct thorough assessments to drive performance management initiatives, leveraging data analysis skills while driving engagement by developing a compelling mission, vision, core values, and culture.
➢ Collaborate with stakeholders and utilize project management expertise to develop and implement programs aligned with organizational strategy and streamline operations by initiating and instituting standard operating procedures.
The Profit LedgerHead of Business Operations
Oct. 2022 - Sep. 2023United States, San FranciscoCollaborates closely with CEO and co-founder as strategic operations business partner to successfully develop budgets and roadmaps for employee benefits, ensuring optimal resource allocation. Demonstrates effective leadership as a People Operations generalist, having guided team through business pivot, seamlessly transitioning from one entity to another. Retained 100% of team through implementation of change management strategies focusing on documentation and engagement. Prioritize employee wellness and coaching, resulting in increased utilization through proactive communication. Facilitate learning and development opportunities for employees, drawing upon start-up experience.
➢ Conduct thorough assessments to drive performance management initiatives, leveraging data analysis skills while driving engagement by developing a compelling mission, vision, core values, and culture.
➢ Collaborate with stakeholders and utilize project management expertise to develop and implement programs aligned with organizational strategy and streamline operations by initiating and instituting standard operating procedures.
➢ Manage diverse remote team across multiple countries with emphasis on shared humanity, transparency, and community, focusing on human-centered approach.
➢ Ensure employment laws and regulations compliance, specifically for payroll, benefits, and overall People Operations processes.
The Profit LedgerChief Of Staff
Nov. 2021 - Oct. 2022United States, San FranciscoExpanded team 260% (from 5 to 18 members) within a span of 8 months, showcasing strong growth and development expertise. Spearheaded design and integration of comprehensive people-related recruiting processes, including establishing robust pipeline, creating interview framework with targeted questions, and ensuring values-based and skills-based alignment throughout hiring process. Effectively drove organization's overall direction and purpose by maintaining focus on strategy, mission, vision, and core values.
➢ Implemented employee engagement strategies fostering positive and inclusive work environment, resulting in high levels of team satisfaction and experience as evidenced by average rating of 4.5 out of 5 in leadership opinion survey.
➢ Designed and enabled systems, processes, programming, and standard operating procedures (SOPs) to improve team efficiency and streamline operations.
➢ Identified and codified team's core cultural values, ensuring seamless application into both internal and external processes and behaviors.
LandedOperations Manager
May. 2021 - Nov. 2021United States, San FranciscoPlayed crucial part in company’s early stages, joining as the 7th employee during seed stage and facilitating remarkable growth. Led team's expansion to 90 employees, secured Series B funding, and facilitated home ownership for 1200 individuals through down payment assistance program. Excelled in strategic collaboration, program development, data analysis, and operational improvements, consistently driving success and maintaining high standards.
➢ Implemented operational improvements, reducing average time-to-close by over 50% and increasing monthly transactions by more than 80%.
➢ Developed scalable training materials, reducing new hire onboarding time from 3 months to 3 weeks.
LandedPost-Purchase Program Manager
Sep. 2020 - May. 2021United States, San Francisco• Formulate, regulate, and continuously optimize key systems and workflows in the core internal product for two new customer refinance pathways (subordinations and terminations), collaborating with Customer Experience, Legal, Finance, Investments, Engineering, and Product teams. • Scaled operations to keep pace with an increase in monthly customer subordination and termination request volume by >250%.
LandedClosing Operations Lead
Aug. 2017 - Sep. 2020United States, San Francisco• Spearheaded process development and design for core internal product - a real estate closings platform - scoping requirements with Engineering, Product, and Investments teams, testing and collecting feedback from key stakeholders, delivering trainings, and establishing documentation. • Continuously enhanced home closings processes to keep pace with growth in monthly transactions by >500% and exceeded quarterly OKR around reducing average time-to-close by >80%.
Frost Brown ToddSenior Legal Assistant
Sep. 2010 - Jun. 2017Charleston, West Virginia AreaDefense Litigation - Insurance
Defense Litigation - Financial Institutions
Beveridge & Diamond, P.C.Legal Assistant
Sep. 2008 - Sep. 2010Baltimore, Maryland AreaDefense Litigation - Environmental
Jackson Kelly PLLCLegal Secretary
Sep. 2007 - Aug. 2008Greater Pittsburgh AreaDefense Litigation - Federal Black Lung
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