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Work Background
PeaceHealthStaffing Coordinator
Dec. 2021Vancouver, Washington, United StatesFunction as a resource to appropriate management team for efficient use of staffing/scheduling system.
Communicate effectively with staff, supervisors, and managers. Communicate issues to leadership.
Responsible for attendance data reconciliation, verifies accuracy of timesheets with schedules and reconciles all attendance data.
May participate in analyzing and interpreting data to ensure optimal staffing in the unit/department.
Work closely with managers to provide productivity and statistical reports as requested.
Assure all changes to schedule are in accordance with organizational policies and alert manager when out of compliance. Promote adherence to bargaining unit agreements in scheduling and staffing practices if applicable. Promote interdepartmental cohesion, ensuring communication flows effortlessly throughout house to prepare for night shift staffing.
Successful Learning Educational Services, LLCOffice Manager
Oct. 2018 - Jul. 2021Vancouver, Washington, United StatesSupported off-site business owner in all applicable details of maintaining the physical office presence; checking mail, updating client data base, all incoming phone calls, supporting client base with email newsletters, generate necessary physical materials, like handouts and testing results. Prepared office space experiences for weekly onsite virtual meetings. Schedule all testing in conjunction with affiliated educational specialty supports (ie - psychologists, etc). Office support tasks in support of tutors, both onsite and during the transition to virtual services via Ring Central, before the Zoom Boom.
Successful Learning Educational ServicesBarton Tutor
Oct. 2018 - Jun. 2021Vancouver, Washington, United StatesProvide 1:1 tutor support to students with dyslexia, focused on utilizing student's personal interests as a guide for supportive educational programming.
Vancouver ClinicPatient Service Specialist
Jun. 2018 - Oct. 2018Vancouver, Washington
Quirky QuipWriter
Dec. 2017 - Jun. 2021
Self EmployedDaycare Provider
Apr. 2017 - Dec. 2017Vancouver, Washington
Legacy HealthOffice Assistant
Apr. 2014 - May. 2016Portland, Oregon Area• Emergency Medication Fund (EMF) and Care Management Fund (CMF) administration
• EMF & CMF billing process reconciliation; collaboration with Legacy Finance office
• Admin tasks such as schedule meetings, resolve staff issues with CMP, and miscellaneous tasks
• Order supplies as needed, for office needs or distribution of various items to care managers
• Maintain master staff, backup coverage, and team-of-the-day lists for team use
• Care Management grant admin, tracking, and information reporting
Dr. Pinske & AssociatesOffice Staff / Front Desk
Apr. 2012 - Apr. 2014Vancouver, WA• Greet patients and answer broad range of telephone inquiries regarding patient medical issues, status of orders, and other service related topics in a timely manner
• Provide new employee training including office policies, services, specific technical pre-exam work up, general customer service, and patient satisfaction skills
• Ensure customer experience is enjoyable and educational with utmost professionalism and patient comfort
• Cross trained in all aspects of a professional medical office
ARCpoint LabsFront Desk / Lab Tech
Oct. 2010 - Oct. 2011Vancouver, WA• Greet and assist customers upon arrival and via phone
• Provide case specific information to customers, employers, and/or state case workers
• Perform filing, data entry and management, errands and other office administrative duties.
• Provide customer education on testing processes and results
GJS Inc.Office Staff / Front Desk
Jun. 2010 - Mar. 2012Vancouver, WA• Perform filing, data entry and management, and pre-exam optometric technician duties.
• Assist with all office administration responsibilities.
• Coordinate patient care, ensuring simplicity for the patient
• Schedule appointments, verify insurance benefits prior to visit, properly bill visit to insurance companies
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