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Work Background
Chief Operating Officer
Euvic MEAChief Operating Officer
Mar. 2022Dubai, United Arab EmiratesThe Euvic Group specialises in a wide range of IT services, helping companies with software development, digital transformation, deployment of loT, Al solutions and much more, operating globally and recently intensively developing its MEA business. 15 years of delivering projects for global companies with the highest standards, where the main goal is to provide competitive advantage and short time to value / time to market with unique IT solutions. An important gene flowing in Euvic's DNA is also innovation, proven by its collaboration with numerous start-ups. All of this would not be possible without experienced and committed team north of 5,000 specialists.
Director Of Operations MEIA Sales
Zumtobel GroupDirector Of Operations MEIA Sales
Jul. 2018 - Mar. 2022United Arab EmiratesResult of an internal promotion, as the Director of Operations for the MEIA Sales region, responsible for providing strategic guidance and leadership to the Customer Service, Internal Sales, Logistics, Warehousing and Technical teams with a total of 9 staff, managed through 3 direct reports (reduced from 15 following the Pandemic induced restructure). Reporting directly to the Vice President MEIA Sales, a member of the senior leadership team, accountable for developing and leading the implementation of an operations business plan, optimising performance and productivity of global customer success. Providing subject matter expertise and counsel to the sales and marketing teams, and executing the business strategy and product solutions to drive growth. Leading the team to grow business in line with budgetary goals. Overseeing sales and revenue forecasts and spearheading organisational development, with continuous process improvement and ensuring customer satisfaction targets are exceeded.
Head Of Sales Operations MEIA
Zumtobel GroupHead Of Sales Operations MEIA
Dec. 2016 - Jul. 2018Dubai, United Arab EmiratesResponsible for providing strategic guidance and leadership to the Customer Service, Internal Sales, Logistics, Warehousing and Technical teams.
Head Of Operations, Commercial & Strategy
acdcHead Of Operations, Commercial & Strategy
Oct. 2013 - Nov. 2016BarrowfordCollaborated with the Operations Director with an overall responsibility of managing the complete operations including planning, stock management, product quality, bid management, reporting and financial control for the Organisation bought by Zumtobel. Provided strategic guidance and leadership to a team of 12 through 4 direct reports, responsible for day-to-day management, recruitment and performance management. A senior member of the leadership team provided tactical guidance and direction to the business. Completely accountable for maximising the P&L and turnover through BI reporting, margin analysis, cost reduction plans and managing the order book. Project managing key lighting exhibitions in Frankfurt โ€“ responsible for the complete project from Marketing through to Installation onto the exhibition stand.
Project Controls Manager
BAE SystemsProject Controls Manager
Sep. 2008 - Sep. 2013Blackburn, United KingdomResponsible for managing the Project Control System within the Typhoon Final Assembly and the Major Units Business including Earned Value Management, Risk and Opportunity Management, Resource Management and the Contract Status Review. Managed contracts with a value from GBP100m to GBP400m.
Planning Manager
VenturaPlanning Manager
Aug. 2007 - Aug. 2008Responsible for planning and utilizing resource in an outsourced environment, ensuring all contractual criteria are adhered to and in line with the strategic vision of the business. Accountable for reporting centre performance to Senior Managers and suggesting corrective measures where required.
Resource Analyst
BarclaycardResource Analyst
Sep. 2005 - Jul. 2007Responsible for maintaining effective resource utilisation across 4 premier customer service sites within a Call Centre environment.
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