Zumtobel GroupDirector Of Operations MEIA Sales
Jul. 2018 - Mar. 2022United Arab EmiratesResult of an internal promotion, as the Director of Operations for the MEIA Sales region, responsible for providing strategic guidance and leadership to the Customer Service, Internal Sales, Logistics, Warehousing and Technical teams with a total of 9 staff, managed through 3 direct reports (reduced from 15 following the Pandemic induced restructure). Reporting directly to the Vice President MEIA Sales, a member of the senior leadership team, accountable for developing and leading the implementation of an operations business plan, optimising performance and productivity of global customer success. Providing subject matter expertise and counsel to the sales and marketing teams, and executing the business strategy and product solutions to drive growth. Leading the team to grow business in line with budgetary goals. Overseeing sales and revenue forecasts and spearheading organisational development, with continuous process improvement and ensuring customer satisfaction targets are exceeded.