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Work Background
MedwayOperations, CX and Support Manager
Mar. 2024Sao Paulo, BrazilOperations Manager, in charge of a 65 people team including the areas of CX, Customer Service, Medical Support and Content Production.
CarglassHead of Operations
Jul. 2022 - Jan. 2023Head of Operations teams. Leading 70 people from different areas such as Customer Service, BackOffice, Fleet Solutions, Training and Control Desk.
New Products Research, Growth Strategies and Optimization of Operational Processes.
QuintoAndarStrategy Manager
Mar. 2021 - Jun. 2022Responsible for Expansion, Methods and Processes Design, Operating and Business Model Studies and Analysis, Risk Mitigation and other strategic projects at QuintoAndar
QuintoAndarOperational Excellence and Quality Manager
Mar. 2020 - Mar. 2021Responsible for creating and implementing a Management System and routines in Operations, focused at the client journey and experience.
Also in charge of monitoring Quality and Operations KPIs, identifying main opportunities and elaborating action plans with stakeholders to achieve operational excellence.
QuintoAndarProject Manager
May. 2019 - Mar. 2020São Paulo Area, BrazilQuintoAndar Originals
Responsible for renovation in QuintoAndar listed properties, adding real estate value and lowering vacancy time.
In charge of developing partners to achieve challenging goals of many simultaneous projects, aggressive deadlines and high quality deliveries, even with a budget way below market.
99Project Manager
Jul. 2017 - May. 2019CBRE Project Manager fully allocated in 99.
Responsible for expansion, leading infrastructure projects (offices and sites) across Brazil.
CBREProject Manager
Jun. 2017 - May. 2019Project Management - 99 and JP Morgan
Project Management from the initial concept until project delivery to client. Responsible for schedule, quality and budget control. Contact between clients and general contractor/vendors.
Project reporting.
J.P. MorganProject Manager
Jul. 2015 - Jul. 2017Allocated full-time by CBRE at JP Morgan.
Responsible for all JP Morgan's real estate projects in Brazil, from small layout changes in the Sao Paulo headquarters to whole new offices in other cities.
CBREProject Coordinator
Jul. 2015 - Jun. 2017BrazilProject Management
LAR CONSTRUTORATrainee
Mar. 2015 - Jul. 2015Construction Management.
Vendors contracting and management (restaurants, stores at shopping malls and corporate offices).
Quality, schedule and budget control.
LOGITIntern
Mar. 2014 - Nov. 2014Transportation and Logistics Consulting
Studies and projections of supply and demand of many products in Brazil for further analysis of national transport infrastructure.
Stricto Lato - Consultoria de GestãoEstágio
Jul. 2010 - Dec. 2010Pesquisa e estudo de segmentos de mercado para prospecção ativa de clientes.
The Walt Disney CompanyCollege Program
Nov. 2009 - Mar. 2010Orlando, Flórida, Estados UnidosInternational College Program
- Lifeguarding at Disney Resorts, responsible for guest safety as well as pools opening and closing.
- Kids Recreation at resorts
- Crowd Control
- Parade Audience ControlControle
- Quick Service at restaurants and cafeterias
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