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Work Background
SelfemployedDigitelligence
Jun. 2024Prague, CzechiaConsultancy Program Management Process improvements Agile Delivery
Accion LabsEDC Manager | Head of Delivery
Apr. 2023 - Jun. 2024PragueLeading and guiding the Engineering, TA, Product Management teams towards developing optimized high quality deliverables, continual knowledge management and adherence to the organizational, guidelines and processes in cybersecurity domain. Responsible for Delivery Management & quality initiatives at the center
PRAGUE TRAINING ACADEMY - International School of CoachingVolunteer Coach
May. 2022Prague, CzechiaProviding coaching for Woman in Business Life. I am mostly working with group of woman from IT industry. My role is listening them and understanding the strong skills and building an common environment to improve their skills to achieve their individual goals in IT business.
Tech DataSenior Engineering Manager Digital Commerce
May. 2021 - Mar. 2023Prague, CzechiaGlobally leading multifunctional engineering teams in order to deliver beyond the market standard cloud native software to Production for Digital Commerce umbrella.
Tech DataManager DevOPS, QA, Test Automation
Jan. 2020 - May. 2021Prague, The Capital, Czech RepublicI am globally responsible for QA, Test Automation and DevOPS teams performance and their deliverable Globally in E-COM Domain . We are implementing Agile/Scrum Practices strongly, I have been involved building the team structure and process design phase with Product and Development teams.
Tech DataE-Commerce Support Manager
Sep. 2017 - Jan. 2020Prague, The Capital, Czech RepublicManaging Internal and external development teams in order to achieve to deliver high quality, efficient, and agile Support Service for EMEA Region. Our Services are Business critical B2B E-commerce applications. Currently shifting our day to day operations to SCRUM/Agile methodologies in order to support transitions and transparency between Support and Development teams when needed.
DP DHL INFORMATION SERVICES (EUROPE)Service Support Manager at GCCU/GCCI/GEMA
Feb. 2006 - Sep. 2017PragueManaging multiple global and multi-cultural cross-functional team(s) in Solution Support organization, external and internal stakeholders (Regional directors, VPs and CIOs) relationship management, relationship building, service delivery, managing External Partners, goal setting, prioritize tasks, operational policies, client relationships, applying best practices, performance management, recruitment, business planning, ensuring technical feasibility, monitoring daily operations and KPIs, handling escalations, vendors management, budget management (accountable and responsible over 4million € annual), project and service management ,translating business objectives into execution strategy (tactical and strategic), demonstrate agile leadership skills and successfully drive execution through organizational policies, strategy and procedures. Achievements: Successful delivery of multiple projects, High KPIs (avg. over 90%) for the critical services(Business Applications) through process Improvements (Incident Management, Support Model, SLA, Virtual Team Management, Outsourcing, Knowledge Management, Service Management, Vendor management), Business (revenue growth, over 15% annually) and service portfolio growth through improvements and optimizations. Reduced support effort (20%).
BizitekSenior Software Developer (Technical Project Manager)
Jan. 2003 - Jan. 2006Bizitek is one of the leading software companies in Turkey. I worked as a member of the CRM team for three years. I was mainly working on development of the product Emptor. I used to have two main aspect of development. Project Development: Customizing, implementing and delivering the tailor made Emptor projects for the customers. Product Development: Adding new features, enhancements to the development framework in order to improve and optimize the development effort. • Project Development depending on deadlines. • Leading the junior programmers. • Product (CRM and ERP solutions) Design and Development. • Developing the software according to the standards and project documents. • Joining the Analysis meetings to determine the project details and customer needs. • Preparing Project Design Document appropriate to Project Analysis. • Using the all communicating channels with Project teams. • Project Planning, Executing, Monitoring, Controlling, Reporting, Closing. Achievements: Project Management skill set development. (Requirement analysis and documentation, Scope Management, Schedule Management, effort forecasting and estimation, communications management, human resource management) CRM, ERP and Integration experience gained on development and architectural level. Successful CRM and ERP project implementations in vary business areas (Call Center, Telecommunication, Engineering, Construction, Manufacturing, Project Management)
ES ComputerSoftware Developer
Jan. 2001 - Jan. 2003ES is a company that provides local solutions to both national and international companies. I worked on a Windows 2000 and MS SQL Server 2000 based Intranet Project (PROMISES) PROMISES included the following modules: Project Management, Document Management, Task Management, Hardware- Software Management, Customer Management, User Management and Administration. Main responsibilities: Researching and setting the development method. (Technologies, standards) Project planning before the development process. Developing the project depending on dead lines. Testing the product before go live. Technical Summary: Key skills/tools used at ES Computer Using stored procedures for all database processes Building COM+ object that is called from ASP pages for executing store procedures Developing a Dynamic Form Generator using ASP. Using ActiveX technologies on some special screens and reports Using CSS and HTML classes in order to meet the User Interface requirements Designing ASPs, stored procedures , ActiveXs according to Transactional process requirements PROMISES MIS Project: Architectural design, development, test, maintenance. Field based user rights, module based user rights, record lock, record based user rights, dynamic form and script generation ASP, COM+, ActiveX, Java Script, MS Windows 2000 Server, MS SQL Server 2000, VSS
Grey InteractiveSenior Programmer
Jan. 2001 - Mar. 2001Grey Interactive is a company that provides Internet solutions to national and international companies. I worked in projects related to Windows 2000 and MS SQL Servers. I also involved in using Apache Server and Oracle DB. (www.tr.pantene.com). I used ASP and PHP languages. Technical Summary: Key skills/tools used at Grey Interactive Providing support and consultancy about technical restrictions to the business development team in the development stage of the project. Contributing to the preparation of project proposals. Deciding the development method. (Outsourcing, internal solutions) Determining the time and quality criteria about outsourcing, examining the project documents and making decisions. (Project Management) Developing the project according to determined time. Testing the product after finishing the development. Reporting to the client relations units about the development of the project.
e-kolayApplication Development Specialist
Nov. 1999 - Jan. 2001www.e-kolay.net is one of the biggest portals and ISP's in Turkey. I started to work there from the date of establishment. I was a developer in the development team and I was responsible for all development applications on the ISP side. I was also responsible for all the new products integrations to Member DB. I worked as a project manager in many outsourcing projects. I developed CRM, E-commerce and portal applications in a windows 2000 server environment using ASP and COM+ and Batch Applications with VB. I also used Visual, C++ languages and LDAP protocols for developing some applications integrated them in different platforms like Pivotal, MS Radius Server and MSMQ. Joining the decision making meetings to determine technical details concerning project development. Determining and planning the requirements of project development. Deciding the development stage (outsourcing, internal solutions) Determining the time and quality criteria of outsourcing, examining the progress of project documents and making decisions. (Project Management) Preparing the project plan before starting the development process. Developing the project according to the determined time. Co-ordination with other units (CRM, Marketing, Publishing) Projects: Online ISP and Portal Registration Project (http://abone.e-kolay.net): CRM and E-Commerce Project. All portal registration process plans, database and architectural design, development. ASP, MSSQL Server 7.0, Pivotal, MS Radius Server, MS Site Server 3.0 CE Over 1.000.000 members have been registered with this project.
Sistema System & SolutionsApplication Development Specialist
Mar. 1999 - Nov. 1999Sistema is a company that specialises in desktop and db application solutions for national and international companies. I was responsible for developing Internet and Intranet projects in this company. I developed various DB and Intranet applications using Visual Interdev, MS-Access, MSSQL Server OLAP Tool and Visual Basic. Defining the customer requirements and preparing to the documents according to these requirements Determining, defining and documenting the project details. Developing the project according to determined time. Testing the product after finishing the development. EBI Intranet Phone Book Project: Planning and installation Intranet, database design, development. IIS 4.0, Access 97, Visual Interdev EBI Customer Feedbacks Project Database design, development. Access 97
Intermedya A.SWebmaster
Aug. 1998 - Mar. 1999Database design, development Visual Basic, SQL7.0 OLAP technologies; Intermedya is a publishing company which specializes in financial journals. Their finance portal is the first in Turkey. MS SQL Server 6.5, IIS 4.0, JavaScript, HTML, ASP were used to set up this portal. Contribution to the development of the project Preparing the project plan. Developing the project according to the plan. Applying web standards to the developed projects. Making the required measurements about the portal using tools or developing some applications to get statistical data and reporting this data to relevant units. Intranet and Internet web site.
Orion NetWeb Editor
Nov. 1997 - Aug. 1998Orion Net is an ISP company that builds commercial Internet sites and provides a hosting service. I used HTML, JavaScript for building and updating the sites when they were needed.
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