AWAGeneral Manager - AV/B2C
Mar. 2011 - Apr. 2012Sydney, AustraliaRunning AWA's AV/B2C business unit, reporting to the Managing Director. AWA is the largest consumer AV and Whitegoods service provider in Australia, employing a team of over 400 contract field service agents in addition to a full time team of over 75. Main responsibilities include overall management of revenue and costs for the business unit and leading a team of senior managers who run the Call Centre, Technical Support, Field/Workshop Service Technicians as well as AWA's contractor network.