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Work Background
ScriptProOperational Engineer
Nov. 2019United States • Processed internal equipment and software orders, including annual software renewals. This includes working with different third party vendors to reduce cost.
• Completed internal review for invoices including gathering management approval and returning invoices to Accounts Payable for payment.
• Kept process knowledge up to date as internal processes changed and responsible for performing software audits annually to ensure license counts were accurate and provided savings when unused software was removed.
• Created Siebel tickets for tracking and processing HR requests including employee title changes, supervisor changes, new hires, and employee separations.
• Assisted with internal user iPhone support including adding new iPhones to MDM solutions and Verizon, removing iPhones from MDM and Verizon, and assisting with user questions and resolving iPhone related issues.
• Ran Sharepoint processes and assisted with fixing issues in Microsoft Orchestrator.
• Assisted with updates to Active Directory, including email distribution lists and using Varonis to ensure that software and security rights were correct. Managed and updated the internal Network Access Plan for Marketing and Information Services and compared them to Varonis results to ensure accuracy for other department members to follow.
Direct CellarsOperational Specialist
Feb. 2018 - Oct. 2019United States, Kansas City• Daily tasks include handling shipment data for orders in Australia, the United Kingdom, and the United States, providing tracking information for orders, and ensuring data is accurate between a CRM system, shipment compliance system, and fulfillment management system. • Assisted with order inventory and marketing assets for delivery to fulfillment centers in each country in addition to coordinating with different fulfillment teams to ensure all orders are shipped in a timely manner. • Coordinated with the different IT teams to resolve outstanding issues, including testing for bug fixes and longer projects. Projects included preparing for market launch in Australia, handling multiple currencies, setting up SKU’s for new products and launching new promotions on the company’s website. • Assisting Marketing and Compliance teams with promotions and contests by running reports daily to identify preliminary winners. Coordinated with Compliance to ensure accuracy for winners. Created reporting for several promotions starting in August 2018. • Writing and running SQL queries to assist with recognition awards for conferences, monthly advancement tracking, and other queries as needed by the President, the VP of Marketing, and the VP of Operations.
Grantham UniversityEnrollment Support
Jul. 2016 - Feb. 2018United States, Lenexa • Verified processes were followed, student data was accurate, and all documentation needed for
enrollment was provided. Verified classes were appropriate for student’s degree.
• Provided knowledge of processes within the university – as a “hub” of information for representatives.
• Created additional reports to track lead-based data for admissions representatives. Executed multiple
reports on a daily basis to provide monthly totals. Executed multiple reports on a daily basis to provide
monthly totals.
Silpada DesignsCustomer Support Representative
Oct. 2014 - Jul. 2016United States, Olathe • Contacted customers and representatives of the company to provide ordering assistance,
website assistance, and general support. Service provided within 48 hours via phone or email.
• Swiftly keyed jewelry returns, representative application and contract renewal data into system
and organized appropriate paperwork.
◦ Assisted department by drafting email responses, procedural documents, and proof-reading
documents.
Cabela'sDeli Customer Service Rep
Feb. 2012 - Oct. 2014As part of the deli, I ensured that customers were greeted and their needs met. This includes food preparation, cash handling, booking conference rooms, and some phone answering.
Domino's PizzaShift Runner
Dec. 2010 - Feb. 2012I oversaw a small team roughly two or three days a week as management. I both opened and closed the store while answering phones, documenting inventory, typing up labor reports, and prepared food.
Sonic Drive-InCarhop
May. 2009 - Dec. 2010I saw customers on a face-to-face basis and ensured they had a positive experience. I waited on them, taking their orders, and preparing food. I also assisted the manager in counting money and closing down the store.
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