Air ITChief Experience Officer
Mar. 2024Milton Keynes, England, United KingdomPlaying a crucial role in the service delivery within a fast growing and one of the largest Managed Service Providers in the UK. Responsibilities include:
- voice of the customer with the Exec and leadership teams
- establishing and building the customer operations team who drive consistency and new standards into operations
- implementing strategic customer initiatives, aligning to business priorities
- identify and track key customer metrics, setting targets and driving improvement
- identifying customer friction and improvements across all touchpoints - establishing a standard operating procedure