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Work Background
Centene CorporationCustomer Service Advocate
Jul. 2024United States
DENT Neurologic InstitutePatient Experience Representative
Jan. 2023 - Jun. 2024United States
Greater Niagara Frontier Council, Boy Scouts of AmericaDay Camp Program Director
Jan. 2019 - Mar. 2020Buffalo/Niagara, New York Area Developed and coordinated plans for the District’s Cub Day Camp Recruited and Trained Day Camp staff as required
Promoted youths’ interest in camping and outdoor programs
Tracking and attain camping and outdoor objectives
Worked closely with the Camp Director to provide an outdoor activity program, a 3+ mile hike
Provided education about the Outdoor Code and Leave No Trace Principles
Greater Niagara Frontier Council, Boy Scouts of AmericaProgram Specialist
Sep. 2018 - Mar. 2020Buffalo/Niagara, New York Area Work with youth within the city of Buffalo to provide cub scout activities during current afterschool programs. Planning and organizing lesson plans and outings that fit with BSA advancement and policies. Keep detailed records of attendance and advancement to be presented at monthly meetings. Use Microsoft Excel to update spreadsheets to help keep my records up to date.
Recorded, transcribed, and distributed minutes of meetings
Scentsy Wickless CandlesIndependent Consultant
May. 2009 - Aug. 2018Generate and maintain a customer base of over 400
Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
Keep areas neat while working and return items to correct locations following demonstrations
Sell products being promoted and keep records of sales
Set up and arrange displays or demonstration areas to attract the attention of prospective customers
Suggest specific product purchases to meet customers' needs
Transport, assemble, and disassemble materials used in presentations
Identify interested and qualified customers to provide them with additional information
Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers
Submit orders for new and existing customers
Organize and keep confidential all credit card transactions, cash or check transactions
Organize and maintain business related receipts
Answer phone calls, emails or text messages from customers
Thrifty Car Rental and Airport Valet ParkingAdministrative Assistant
Aug. 2001 - Jan. 2004Rochester, New York, United StatesFiled vehicle inspection forms for all vehicles at the facility Charted commission on an Excel spreadsheet for all Valet drivers Telephoned and scheduled interviews for prospective employees Typed documents such as correspondence, drafts, memos, and emails for management
Opened, sorted, and distributed incoming messages and correspondence Purchased and maintained office supply inventories, always being careful to adhere to budgeting practices Greeted visitors and started with the rental process while contacting the lot managers to bring up a car building for inspection.
TargetGuest Advocate
Jan. 1999 - Jan. 2000Create a welcoming experience by authentically greeting, every guest every time. Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest’s shopping experience. Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices. Work efficiently to minimize guest wait time while maintaining guest service and accuracy. Make the guest aware of current and upcoming brand launches, store activities, and events.
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