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Work Background
Customer Service Advocate
Centene CorporationCustomer Service Advocate
Jul. 2024United States
Patient Experience Representative
DENT Neurologic InstitutePatient Experience Representative
Jan. 2023 - Jun. 2024United States
Day Camp Program Director
Greater Niagara Frontier Council, Boy Scouts of AmericaDay Camp Program Director
Jan. 2019 - Mar. 2020Buffalo/Niagara, New York Area Developed and coordinated plans for the District’s Cub Day Camp  Recruited and Trained Day Camp staff as required  Promoted youths’ interest in camping and outdoor programs  Tracking and attain camping and outdoor objectives  Worked closely with the Camp Director to provide an outdoor activity program, a 3+ mile hike  Provided education about the Outdoor Code and Leave No Trace Principles
Program Specialist
Greater Niagara Frontier Council, Boy Scouts of AmericaProgram Specialist
Sep. 2018 - Mar. 2020Buffalo/Niagara, New York Area Work with youth within the city of Buffalo to provide cub scout activities during current afterschool programs.  Planning and organizing lesson plans and outings that fit with BSA advancement and policies.  Keep detailed records of attendance and advancement to be presented at monthly meetings.  Use Microsoft Excel to update spreadsheets to help keep my records up to date.  Recorded, transcribed, and distributed minutes of meetings
Independent Consultant
Scentsy Wickless CandlesIndependent Consultant
May. 2009 - Aug. 2018Generate and maintain a customer base of over 400 Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products Keep areas neat while working and return items to correct locations following demonstrations Sell products being promoted and keep records of sales Set up and arrange displays or demonstration areas to attract the attention of prospective customers Suggest specific product purchases to meet customers' needs Transport, assemble, and disassemble materials used in presentations Identify interested and qualified customers to provide them with additional information Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers Submit orders for new and existing customers Organize and keep confidential all credit card transactions, cash or check transactions Organize and maintain business related receipts Answer phone calls, emails or text messages from customers
Administrative Assistant
Thrifty Car Rental and Airport Valet ParkingAdministrative Assistant
Aug. 2001 - Jan. 2004Rochester, New York, United StatesFiled vehicle inspection forms for all vehicles at the facility Charted commission on an Excel spreadsheet for all Valet drivers Telephoned and scheduled interviews for prospective employees Typed documents such as correspondence, drafts, memos, and emails for management Opened, sorted, and distributed incoming messages and correspondence Purchased and maintained office supply inventories, always being careful to adhere to budgeting practices Greeted visitors and started with the rental process while contacting the lot managers to bring up a car building for inspection.
Guest Advocate
TargetGuest Advocate
Jan. 1999 - Jan. 2000Create a welcoming experience by authentically greeting, every guest every time. Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest’s shopping experience. Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices. Work efficiently to minimize guest wait time while maintaining guest service and accuracy. Make the guest aware of current and upcoming brand launches, store activities, and events.
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