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Work Background
Digital.NSWPrincipal Service Designer
Jul. 2024Supplier Policy and Innovation Development, ICT and Digital Sourcing
Digital.NSWPrincipal Service Designer
Jan. 2024 - Jun. 2024Digital NSW Accelerator, Government Technology Platforms
Digital.NSWService Design Lead & Innovation advisory SME
Feb. 2022Innovation Procurement Pathways Programa) Innovation Procurement Pathways - Live test and Learn sandbox Researcher, Advisor and SME for live public innovation sourcing projects including: * Revenue/DCS Intelligent Automation
* AI in NSW DA Planning * SBIR ( e-Health, Biosecurity, Transport, Supply Chain Innovation)
* Smart Places
* Bushfire and Natural Hazards Technology Network * Climate Change and Energy Tech B) Program Agile & Design Lead. Set program up for success, HCD engagement strategy and sprint activity design, agile project management, align key stakeholders, undertake primary research via co-design and interviews, synthesis insights, develop and test alpha (draft/prototype) Iterate, showcase, develop and test Beta web self service supports and advisory service capability. C) Produce product and service design artefacts: Service blueprint, service offerings/value proposition, SLAs, UX , design system: designer guidance; Information architecture, styleguides, templates, samples, components; accessibility, simplified content strategy design and authorship. Pathway libraries and models, Sample sourcing documentation with guidance, Case studies D) Stakeholder Engagement and co-design Change by design, engagement and workshop design and facilitation, case for change, storytelling, video stories, Roundtable design and facilitation, industry briefings and interviews , government briefings workshops interviews and focus groups. E) Product backlog: Roadmap, Pipeline, Priority, Sequencing/Timeline and Delivery Plan F) MICTA/ICTA Contracting framework 12 month review - Engagement/Workshop design & facilitation
Digital.NSWProduct Lead Service Designer
Sep. 2021 - Dec. 2023Digital NSW Accelerator, Government Technology PlatformsLeadership Team Discovery Chapter
Research Design Chapter
Coaching chapter
Agile Chapter Product Lead/Service Designer: Innovation Procurement Pathways : Sandbox Advisory, Discovery, Alpha, Beta IPP Service/Supports Service Design Lead: Photocard Transfer Project- Discovery Product Lead/Coach: eRegulation; Complaints, Compliance & Enforcement Transformation Program: Strategic Roadmap, Desirability/Feasibility/Viability MVP>Scale
Kyte Consulting Pty LtdCustomer Experience Strategy, Design and Change Consultant
Aug. 2021Australia
CES (Container Exchange Services)Senior Digital Product Architect
Mar. 2021 - Jun. 2021
Deloitte DigitalExperience Strategy, Design, Engagement & Change Consultant - Apps
Oct. 2020 - Nov. 2021Magia Solutions
OracleExperience Director, Strategic Customer Engagement, Solution Consulting , Cloud Apps
Apr. 2020 - Sep. 2020Master Principle Solution Consultant - JAPAC
OracleExperience Director, Digital Strategy Design & Transformation, Solution Consulting
Jul. 2018 - Mar. 2020Master Principle Solution Consultant - APAC
TeleResources EngineeringAdvisory Board
Mar. 2016
TelstraGM & Principal Customer Engagement Design
Sep. 2015 - Jul. 2018Group CMO
TelstraLead Customer Innovation Design Specialist, Enterprise Solutions
Aug. 2015 - Jul. 2018Key Accounts, Group Enterprise and Government
TelstraDesign Principal Customer Engagement
Jun. 2014 - Sep. 2015Customer Insights Centre & Technology Experience Centre- Group CMO
Solar Design OnlineFounder, Director
Apr. 2013
OptusDirector, Business Architecture & Planning, Business Delivery
Jul. 2012 - May. 2013Group Consumer
Optus Snr Mgr Business Analysis & Design, Business Delivery
May. 2012 - Aug. 2012Group Consumer
OptusMgr e2e Bus. Reqs & Process Design; Program Planning & Governance
Nov. 2011 - May. 2012Singtel Group Networks Technology & Products
OptuseCommerce & Digital Experience Mgr, IT Transformation
May. 2009 - Nov. 2011CMO, Optus Business
OptusDesign Lead - UX, Digital Systems & Data/Information Analysis and Design, Digital Transformation
Mar. 2008 - Oct. 2011 Strategic Programs, PMO, Optus Business
OptusChair, Digital Governance
Jun. 2007 - Oct. 2010Optus Business
Optuse-Commerce & Web Manager
Jun. 2007 - May. 2009CMO, Optus Business
CommunNovate.netGroup Founder, Director, Principle Consultant
Jan. 2002
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