IBRM TechnologiesGlobal Client Service Manager
May. 2014 - Jul. 2015Cochin Area, IndiaSales & Presales Activities
• Led sales efforts, identifying and engaging potential clients for business expansion.
• Conducted presales activities, including requirement analysis, solution presentations, and client demonstrations.
• Developed and executed lead generation strategies, ensuring a strong pipeline of business opportunities.
• Assisted in pricing strategies, aligning proposals with market trends and business goals. Project Management
• Oversawend-to-endprojectexecution,ensuringtimelydeliveryandquality standards.
• Acted as a liaison between clients and development teams, facilitating smooth project workflows.
• Coordinatedresourceallocationandprojecttimelines,ensuringalignment with client expectations.
• Conducted risk assessments and implemented mitigation strategies for successful project execution. Proposal & Contract Management
• Managed the proposal development process, ensuring competitive and well-structured bids.
• Negotiated and finalized contracts, ensuring favorable terms and compliance with client requirements.
• Handled legal and financial documentation, including invoicing and payment tracking.