Competence Call CenterSales & Communications Trainer/ Coach
Apr. 2018 - Mar. 2019Wien, Österreich-Management of team of 60 Sales Agents
-Onboarding and Coaching of Team Supports
-Reporting & Documentation
-Retention & Prevention
-People Management: Feedback, Coaching, Onboarding, Training, Management-Coaching
-Team Building
-Responsibility for Motivation, Development and Performance of the team
-Implementation over sales targets and Agent's OTEs -Business Development in cooperation with project customer (SKY Entertainment)
-Quality Assurance: Silent Monitoring, Coaching, Trainings, Tests
-Creation and Conceptualization of Call & Sales Scripts
-Implementation and structuring of new projects (Inbound Sales, Retention)