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Work Background
RG Leadership Consulting, LLC, GiANT Worldwide GuideFounder
Dec. 2023
McDonald'sRegional Training Leader
Jun. 2016 - Oct. 2021Dallas, Texas, United States-Leader and talent developer of a team of 7 professional facilitators with an annual budget of $1.1m
-Orchestrated training facilitation for >10k restaurant managers in training, reduced shift leader turnover by 2% which is a cost savings of $1.7m for the company and franchisees
-Awarded the prestigious "Training Excellence Award" which is given annually to one US learning and development team annually
McDonald'sOperations Manager (Director of Operations)
May. 2012 - May. 2016Dallas/Fort Worth Area-Operations Leader for 28 restaurants with an annual sales volume of $87.5m
-Directly responsible for 7 multi-unit managers and 336 restaurant-level managers
-Repeatedly increased sales and guest counts adding $452k in sales over my tenure
-Orchestrated successful ownership changes of 2 markets which realized one-time gains for the company $120m
-Succession Planning and talent development resulting in 8 mid-manager promotions into positions of more responsibility and business impact
McDonald'sManager Worldwide Training, Learning, and Development
May. 2007 - May. 2012Oak Brook, Illinois, United States-Recipient of the coveted "President's Award" presented annually to the top 1% of employees
-Led the decentralization of the Global mid-management curriculum from the center to areas of the world - Spearheaded the deployment of the new curriculum which included long-term strategic planning, project management, and stakeholder engagement.
-Business results and customer satisfaction were driven globally by leading professional development training for mid-management through director-level worldwide, including Corporate Management, Suppliers, and Owner/ Operators
-Responsibility included leading a team of 4 department heads in delivering a mid-management curriculum to a global audience in 6 major areas of the world
- Involved travel internationally and locally to provide training to those at the leading other bands
McDonald'sUS Learning and Development Program Initiative Manager
May. 1983 - Dec. 2023Chicago, Illinois, United States-Align with US Learning Strategy in collaboration with the Director & and stakeholders
-Design/enhance solutions to the US Market impacting >84k shift managers, >42k department managers
-Plan for iteration + continuous Improvement; focusing on reducing turnover and improving employee engagement scores
-Manage stakeholder engagement and communications
-Manage program plan, timeline, sequencing, and budget
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