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Work Background
Director, Global Customer Support
TeleSignDirector, Global Customer Support
Apr. 2022Austin, Texas, United StatesTeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging your business to the complex world of global telecommunications. • Lead and transform customer support for customers worldwide through a global team • Manage key operational and administrative responsibilities including budget management, reporting, forecasting, etc. • Define and implement robust data and metric-driven operating processes to improve ongoing execution of the support function in alignment with central support function processes.
Manager, Customer Service
911 DatamasterManager, Customer Service
Aug. 2016 - Apr. 2022Overland Park, Kansas
Director of Operations
Nicole 4 FitnessDirector of Operations
Jun. 2015 - Dec. 2016
Property Manager
Franklin PropertiesProperty Manager
Jun. 2014 - Dec. 2016Corona Del Mar
Manager, Customer Service
Sightly, Inc.Manager, Customer Service
Jul. 2012 - Jun. 2014TemeculaOversee a team of account managers tasked with providing all customer service, ad campaign management, customer onboarding and retention, billing, and accounts receivable. Responsible for all hiring and terminations.
Supervisor, Customer Service
Ricoh Business SolutionsSupervisor, Customer Service
Sep. 2008 - May. 2012Tustin, CASupervised the Customer Support department, responsible for customer service, dispute management, service contract management, and billing. I was responsible for completing performance evaluations monthly, training of new processes and training of all new hires, providing status reports of team performances to upper management.
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