Director, Global Customer Experience and Support Operations
Verified
As Allison Crane, Director of Global Customer Experience and Support Operations, I have successfully implemented customer service strategies across various markets worldwide, improving customer satisfaction rates significantly. I have streamlined support operations, resulting in increased efficiency and reduced costs. I have also led a diverse team, fostering a positive work environment that encourages innovation and growth. Furthermore, I have developed and executed training programs to enhance the skills of customer support teams globally. My initiatives have not only improved the overall customer experience but also increased customer retention and loyalty.More...