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Work Background
CastleforgeData Business Analyst & Project Manager (Hybrid)
Jun. 2023London, England, United Kingdomo Recruited to lead two projects on the enterprise-wide Data Transformation Programme at Castleforge, a real-estate private equity company focussed on the London property market.
o Delivered workstreams dedicated to Data Strategy and Data Warehouse Design & Implementation, identifying weaknesses in current data ecosystem whilst looking to improve data integrity through mapping and redesign of key deal sourcing, asset management and quarterly reporting processes.
o Carried out workshops to gather essential data points and was tasked with building a comprehensive Data Dictionary, Reporting Inventory and integrated Target Operating Model & Capability Framework.
o Worked alongside a dedicated PowerBI SME to capture user journeys, gather data requirements and build investor-friendly reports, whilst challenging outmoded processes and procedures.
o Engagement was completed on behalf of the boutique Private Equity consultancy Fitzwilliam Dunne, operating on a contract basis.
M&G plcData Privacy & Security Business Analyst / Project Manager (Hybrid)
Apr. 2022 - Jun. 2023London, England, United Kingdomo Onboarded to the Data Privacy Advisory team as Security Consultant and GDPR SME at M&G, a global pensions & investments manager headquartered in the City of London. o Led a critical Data Privacy project to completion, having been tasked with capturing ROPAs (Records of Processing Activities) across the business, delivering the project successfully in September 2022. o Consulted, advised and provided feedback on data privacy assessment construction, including the handling of key risks, system notifications; offering guidance on questionnaire best practice in order to upload DPIAs and LIAs to the recently implemented industry-standard platform, OneTrust. o Shared expertise with the wider Privacy Advisory team by contributing to and offering feedback on key policies and procedures, such as the Privacy Risk Assessment Methodology.
Santander UKAML & Customer KYC Business Analyst
Nov. 2021 - Apr. 2022London, England, United Kingdomo Introduced to the Financial Crime Remediation Programme and immediately tasked with managing all programme comms; including fortnightly updates to senior stakeholders and preparing frontline training materials, tactical changes to customer KYC processes, and ad hoc AML guidance.
o Captured TO-BE processes flows and prepared training materials for rollout of redesigned FCRP onboarding suite, whilst seeking input from both Front Office and Financial Crime teams in identifying systematic inefficiencies and opportunities for process improvement.
o Hosted workshops, gathered requirements and drew up User Stories ahead of planned migration of all KYC onboarding, offboarding and account extension requests to new Salesforce platform.
o Engagement was completed on behalf of Momenta Resourcing, operating on a contract basis.
PremFinaAML & GDPR Senior Consultant
Aug. 2021 - Oct. 2021London, England, United Kingdomo Installed as the Financial Crime & Data Privacy SME on an Agile-driven Compliance workstream, forming part of Gate One Consultancy's Global Transformation Programme Team at insurance fintech start-up PremFina.
o Supported the design and rollout of key policy documentation including customer KYC, Due Diligence Standards and Financial Crime Handbook, whilst providing guidance on the controls and processes underpinning the Risk & Compliance Oversight Function and Data Privacy Framework. o Carried out a gap analysis of the Risk & Compliance Target Operating Model and assisted with the development of a robust Risk-Based Approach towards AML, KYC and GDPR Compliance.
o Engagement was completed on behalf of the management consultancy Gate One, operating on a contract basis.
Intesa Sanpaolo Private BankingAML Consultant (Project Manager / Business Analyst Hybrid)
Apr. 2021 - Jun. 2021London, England, United Kingdomo Took the lead on a short-term AML remediation project on behalf of the consultancy Projecting, completing a portfolio-wide audit of all KYC, CDD and FATCA / CRS materials, across all private banking clients (individuals and entities).
o Challenged outdated processes and made recommendations for improvement, including a refresh of periodic reviews, trigger events and extracting KPIs from Avaloq core banking suite.
o Assisted with the development, review and rollout of a new AML Policy rulebook for the Intesa San Paolo Morval Private Banking London Branch; and assisted the local MLRO with implementing new governance procedures in BAU.
o Engagement was completed on behalf of the British/Spanish management consultancy Projecting, operating on a contract basis.
Cabinet OfficeData Privacy Consultant
Jan. 2021 - Apr. 2021London, England, United Kingdomo Joined the Personal Data Protection Programme as a GDPR SME; charged with the responsibility of directly engaging Cabinet Office Business Units to qualitatively assess the rollout and recommendations of the 2020 Adrian Joseph Report: “Building Trust in Digital Government”. o Leveraged prior data privacy experience to prepare, lead and carry out over 25 interviews with GDPR Champions, Information Management Leads and other Data Library Managers.
o Arranged workshops as part of the Business Change & Readiness workstream and contributed to the development and rollout of essential training materials ahead of handover to BAU.
o Completed assignment on behalf of B2E Consulting, working with a team of fellow GDPR SMEs as subcontracted by Baringa Partners Consulting.
Santander UKProject Manager
Jan. 2020 - Dec. 2020London, England, United Kingdomo Recruited as part of the Olympics Programme delivery team and tasked with managing the rollout of a new Financial Crime and Compliance 2nd Line function in Santander London Branch (SLB).
o Completed a Gap Analysis against the Financial Crime RACI Matrix and drew up a plan to close out process gaps, per industry-standard Joint Money Laundering Steering Group (JMLSG) requirements.
o Held workshops and working groups with Legal and Compliance Subject Matter Experts to understand the regulatory impact on 2nd line policy, whilst engaging IT teams to better understand the technological impact to 1st line processes, ahead of TOM Operational Readiness in March 2021.
o Engagement was completed on behalf of the British/Spanish management consultancy Projecting, operating on a contract basis.
Strand Writing & DesignFreelance Translator & Copywriter
Jul. 2019London, England, United Kingdomo Carry out freelance copywriting and Spanish translation services for technology case studies, partner testimonials and IT project Lessons Learned on behalf of Strand Writing & Design.
o Prepare, host and translate Spanish interviews with blue chip technology clients in the Latin America and Iberian markets, utilising bilingual abilities to create professional marketing materials.
Santander EspañaAML Business Analyst
Jun. 2019 - Dec. 2019Madrid Area, Spaino Joined the Global AML First Line of Defence team in a critical phase of the Target Operating Model Rollout programme. Coordinated workshops with local stakeholders in the Banco Santander New York (BSNY) branch, capturing AS-IS requirements and writing amendments to global processes with a view to achieving harmony between global AML policies and local compliance procedures.
o Carried out a comprehensive evaluation of the BSNY Operating Model, performing a quantitative FTE sizing exercise and qualitative review of the local AS-IS procedures and TO-BE process uplifts.
o BSNY Organizational Assessment successfully completed in mid-October, with global amendments and local branch workarounds signed off and delivered to senior programme stakeholders.
o Engagement was completed on behalf of the British/Spanish management consultancy Projecting, operating on a contract basis.
Ladbrokes CoralGDPR Business Analyst (Associate)
Dec. 2018 - Jun. 2019London, England, United Kingdomo Hired to support the internal Data Privacy team at Ladbrokes Coral with the implementation of the GDPR Programme and the wider 2019 Data Privacy Strategy. Carried out several workshops to draw up 2019 roadmap, establishing inter-dependencies between workstreams and identifying key milestones.
o Offered first-hand support with implementation and training of the GDPR OneTrust system, rolling out critical Data Privacy Impact Assessments (DPIAs) to the wider business as part of the Privacy By Design programme. Identified key stakeholders and undertook roundtable discussions in order to identify potential risk areas and suggest mitigation actions.
o Engagement was completed on behalf of the management consultancy Gate One, operating on a contract basis.
Lloyds Banking GroupRegulatory Classification Team Business Analyst
Dec. 2017 - Dec. 2018London, England, United Kingdomo Recruited as part of a team of 6 contractor Business Analysts tasked with onboarding new clients to the Commercial Banking division; focusing on MiFID classifications, KYC and AML preparation and Client Ringfencing. o Gathered requirements, recommended improvements to BAU onboarding processes and presented updates to the Client Onboarding Services regional leads.
o Managed the team SharePoint site and acted as a gatekeeper of sensitive client data, while taking a lead in the clearance of a case backlog and removal of a key project risk.
o Engagement was completed on a contract basis.
William HillBusiness Analyst
Jul. 2017 - Nov. 2017London, England, United Kingdomo Recruited as a Business Analyst on the Saturn Transformation programme. Tasked with analysing key process flows and capturing business requirements ahead of critical office relocation. o Presented weekly MI reports to senior stakeholders and handed over responsibilities to the BAU team once governance drumbeat established.
o Engagement was completed on a contract basis.
BarclaysVice President, Finance Change
Apr. 2017 - Jun. 2017London, England, United Kingdomo Onboarded as part of the bank-wide Structural Reform programme, reporting monthly change metrics including cost tracking & milestone planning.
o Established as Subject Matter Expert for building and maintaining key project artefacts (including milestone trackers, risk & issue logs; monthly financials and project SharePoint sites).
NomuraProject Control Services QA Manager
Aug. 2015 - Sep. 2016London, England, United Kingdomo Responsible for carrying out monthly Quality Assurance, Post-Implementation and Functional Reviews on a portfolio of regulatory change projects (FATCA, Basel 3 and ESMA Val 2); periodically completing a qualitative assessment of adherence to the PCS Project Control Framework against criteria for Accuracy, Completeness and Timeliness.
o Designed, facilitated and rolled out a new RAID Management Workshop to assist with the closure of a risk control gap in the Project Control Framework. Gathered requirements from Change Leads and ensured new processes were fully adopted by the wider change management team. o Implemented process improvements to the Control Framework, encouraging greater accountability and ownership of the Implementation Runbook before handover to BAU.
o Engagement was completed on behalf of Bruin Financial, operating on a contract basis.
CouttsRegulatory Change Lead, Private Banking
Nov. 2014 - Jul. 2015London, England, United Kingdomo Led the Regulatory Change Programme as part of the UK Banking Portfolio, including workstreams dedicated to tackling industry-wide initiatives on the Single Euro Payments Area (SEPA), The European Deposit Guarantee Scheme Directive (DGSD) and Phase II of the Coutts Account Number Remediation Project.
CouttsSupply Chain Operations MI Analyst
Mar. 2014 - Nov. 2014London, England, United Kingdomo Fulfilled parallel role as Supply Chain Operations MI Analyst, manipulating large datasets of sensitive 3rd party supplier information to create dashboards and presentation packs for a monthly division-wide Group IT & Operations Steering Committee. Formed part of the Wealth Working Group tasked with reducing divisional overheads by 50%. Project resulted in a cost reduction of £5 million across both UK and Coutts International businesses and a reduction in 3rd party suppliers by over 1,000.
CouttsBusiness Analyst, Coutts Account Number Remediation Project (Phase I)
Feb. 2014 - Nov. 2014London, England, United Kingdomo Took the lead during the scoping (Feasibility) phase of this key tactical project, with downstream regulatory implications for Industry Account Switching initiatives. Solution required a redesign of Coutts account numbers on several paper materials and a clean-up of historic payments to both internal and external 3rd party direct debit originators. o Gathered and consolidated business requirements and ultimately reduced previous business case from £750k to £250k through effective realignment of milestones and syndication of project priorities with senior business stakeholders. Secured funding and sponsorship for Conduct (delivery) phase of project at divisional Private Banking Investment Committee in mid-November 2014.
CouttsBusiness Analyst, RBS Group Asset Enablement Feasibility Project
Oct. 2013 - Feb. 2014London, England, United Kingdomo Led a project team under the sponsorship of RBS Group Treasury to carry out a 4 month study into the feasibility of using the Coutts mortgage backbook as collateral for the Bank of England Discount Window Facility. Study was delivered on time and under budget; findings presented to Coutts Chief of Operations and recommendations for process improvements were adopted.
CouttsFSA Mortgage Market Review (MMR) Change Team
Jul. 2013 - Oct. 2013London, England, United Kingdomo Took a lead in setting up the MMR programme reporting, including preparing Terms of Reference, action lists and RAID logs. Designed and maintained the project SharePoint site and set up e-mail notifications to keep an electronic audit trail. Gained invaluable experience of gap analyses and process mapping on a challenging cross-functional regulatory programme.
CouttsWealth Contract Management Business Analyst & SharePoint Designer
Jan. 2013 - Jul. 2013London, England, United Kingdomo Designed, managed and maintained the Wealth Contract Management SharePoint site, which was adopted by the Wealth Compliance team as the central third party document storage and MI tracking solution. Gathered requirements, created a 20-page training guide, carried out virtual training sessions and provided post-implementation support.
CouttsWealth Change Operations Central Portfolio Team
Jan. 2013 - Apr. 2013London, England, United Kingdomo Senior member of the Wealth Change Portfolio team, with dedicated responsibility for month-end Wealth Investment Committee (WIC) presentations and quarterly financial reporting cycles.
o Significant amount of financial analysis and MI Reporting involved, with a particular focus on tracking monthly forecasts, actuals and budgets in the £40 million Wealth Change portfolio.
CouttsFront Office Change and RDR (Retail Distribution Review) Change Team
Feb. 2012 - Jan. 2013London, England, United Kingdomo Recruited to maintain all programme materials including business cases, milestone plans, risk & issue logs, organization charts and meeting minutes on the Coutts RDR programme.
o Took a lead in improving of the Front Office small change governance process and organised war room calls in order to tackle urgent requests when required.
AccentureJunior Analyst
Sep. 2009 - Nov. 2011London, England, United Kingdomo Successfully completed junior analyst roles at blue-chip clients such as Northern Rock, Vodafone and Best Buy. o Gained a vital working knowledge of banking operations through exposure to front office and back office processes; receiving a special commendation and ‘100 Accenture Performance Points’ at one client site for an outstanding contribution beyond the scope of the role.
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