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Work Background
Tokio Marine HighlandOperations Supervisor
Jan. 2016Miami, FL
Delia Izquierdo Insurance Inc.Administrative Assistant/ Insurance Agent
May. 2013 - Jan. 2016Maintain and grow clientele by providing excellent customer service. Gather information for mortgagees to facilitate closing requirements, as it pertains to insurance. Answer incoming calls as well as screen and relay messages to the appropriate personnel. Issue courtesy calls for lapses, cancellations or other miscellaneous requirements on clients policies (Auto, Home, Commercial). Create evidence of insurance and evidence of liability insurance certificates as requested by clients. Take payments for policies and provide any documents needed by our clients. Any other duties assigned by the owner.
FedEx OfficeConsultant
Mar. 2012 - Apr. 2013Consult with customers and offer the best options for their printing or shipping needs. Operate point of sale transactions. Resolve customer issues. Operate photocopy, binding and other auxiliary equipment. Follow copyright law protocols. Prioritize client printing orders as needed based on client urgency. Provide assistance with packaging shipments being sent via Ground or Express. Bidding, supply management and inventory control. Courtesy calls to clients when their orders are ready for pick up or arrange a courier for delivery. Other duties as assigned by the branch manager.
Quick Test/HeakinSupervisor
Oct. 2007 - May. 2011Opening and closing procedures. Assigning daily quotas to interviewers. Meet and exceed client quotas as assigned to employees. Employee payroll. Daily reports to clients. Cash handling. Training new hires. End of the day monetary summary reports. Employee schedules. Clerical duties. Data entry. Assist managers with disciplinary actions. Other duties as assigned by the center manager.
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