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Work Background
Dell TechnologiesData Center Product Specialist
Aug. 2022United StatesLed the end-to-end delivery of enterprise technology solutions, serving 700+ customers in the Northeastern and Mid-Atlantic regions, resulting in enhanced operational efficiency, increased customer satisfaction, and enhanced business performance. Optimized call handling procedures and implemented performance metrics; reduced average call duration by 20% and increased daily call volume by 30%, resulting in improved productivity and enhanced customer satisfaction. Developed and implemented comprehensive backup and disaster recovery (BCDR) plans for critical data, minimizing downtime during outages and ensuring business continuity with less than 10 minutes of disruption. Configured and deployed customized hardware solutions for 250+ rapidly growing companies, resulting in improved operational efficiency and seamless scalability, meeting project deliverables and reducing implementation time by 25%. Analyzed budgets, market trends, and sales data to improve pricing quotes daily, resulting in a 15% increase in average order value and a 20% boost in quarterly revenue.
The World Games 2022 BirminghamCoporate Ambassador
Mar. 2022 - Aug. 2022Birmingham, Alabama, United StatesAssisted in the compilation and analysis of qualitative research data for 3 months, providing valuable insights and recommendations to enhance the planning and execution of World Games events; contributed to a 15% improvement in event logistics. Led the planning and flawless execution of 50+ activation events, overseeing logistics, vendor management, and on-site coordination, resulting in a highly engaging and memorable experience for attendees. Implemented logistics planning initiatives for a high-performing team of 20+ professionals, focusing on efficiency and safety to maximize productivity; streamlined workflows that saved 50+ hours per week and achieved significant cost savings for the organization. Strategically directed the capture, editing, and dissemination of media content for social media accounts with a substantial following of 40,000+; leveraged data analytics to optimize content strategy, resulting in a 30% increase in click-through rates and a 15% growth in audience acquisition.
Modern Mold AgencyMulti-Media Program Manager
May. 2021 - Jan. 2025Birmingham, Alabama, United StatesSpearheaded successful social media initiatives for clients in construction, political, and retail industries, driving a consistent monthly increase of 2-3% in followers and engagement. Gathered and meticulously logged project requirements from diverse clientele, ensuring seamless project execution and client satisfaction throughout the project lifecycle; utilized agile methodologies to adapt to changing client needs and deliver exceptional results. Led cross-functional collaboration initiatives, integrating efforts from diverse teams, including Sales, Marketing, and Operations, ultimately achieving an outstanding 70% increase in client retention rate, and driving sustainable business growth. Spearheaded end-to-end planning and execution of 3+ tailored events and campaigns monthly, utilizing budgets from $5,000 to $50,000; successfully elevated brand visibility and market penetration, resulting in a 30% surge in lead generation. Communicated statistical findings from data analysis and translated these findings into appropriate managerial level recommendations.
CMB Holding Group LLCMarketing and Sales Specialist
Mar. 2020 - Mar. 2021Tuscaloosa, Alabama, United StatesProposed 7 innovative ideas per week which increased brand and consumer appeal. Increased weekend sales by $50,000+ by implementing a subscription-based model for venue attendees. Utilized Adobe Creative Cloud applications to produce graphics and marketing documentation to be used in promotions to increase consumer awareness. Developed and executed data-driven marketing campaigns, leveraging customer insights, and achieving a 50% increase in website traffic and a 20% growth in online sales. Generated comprehensive weekly social media metrics reports for stakeholders, leveraging Power BI and Excel; highlighted key performance indicators and trends, resulting in data-driven decision making and increased engagement by 25%
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