MetavanteSenior Application Development Manager
Oct. 1999 - Sep. 2004• Led the Application Service Delivery Team providing 24x7 support for Wealth Management Applications including Trust Accounting and Participant Record Keeping applications handling over $500 Billion in assets
• Implemented efficiency projects saving division $30,000+/month in processing costs.
• Designed, programmed and implemented Service Level Goals and Measurements for entire development department • Selected as one of thirteen Metavante employees to receive professional facilitation training in order to lead Break-Thru (GE Work Out) sessions, reducing cost of hiring external consultants to perform facilitation roles
• Facilitated multiple Break-Thru projects with 30+ employees addressing key business customer care initiatives
• Supported in-house and purchased ASP applications running on MVS, UNIX, and NT platforms written in .NET Framework, COBOL, DELPHI, and JAVA