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Work Background
MxMorel ArtArtist
Nov. 2024Portland, Oregon, United StatesVersatile artist specializing in creating custom art commissions across digital and traditional mediums. Leverageing data analytics to refine marketing strategies, grow my client base, and develop targeted buyer personas. Maintain a customer-first approach by closely collaborating with clients to design portraits, stickers, and other creative assets. Oversee website design and development to ensure a seamless user experience, while continuously expanding my skills in art and emerging technologies. Skilled in project management and data analytics to deliver high-quality, personalized artwork while growing a new freelance business.
San Francisco AIDS FoundationRoadie & Volunteer Engagement Manager - AIDS/LifeCycle
Feb. 2020 - Aug. 2024Los Angeles, California, United StatesDrove digital campaigns and volunteer engagement for a community of 1,000+ Roadies and single day Volunteers, boosting email open rates and participant retention through narrative-focused content. Produced and hosted video content for the TogetheRide Twitch streams and for social media content, ThankView communications, and other marketing initiatives. Leveraged analytics to enhance fundraising efforts and shifted social media toward vertical video storytelling, increasing engagement. Built and delivered comprehensive training resources, including 40+ manuals both for internal employee use and forward facing participant resources. Led conflict resolution with empathy to maintain an equity-focused culture. Collaborated cross-functionally on volunteer communications, recognition initiatives, and hands-on event coordination, ensuring inclusive leadership and a supportive environment for diverse abilities, identities, and backgrounds. Utilized tools like Salesforce and Asana to manage outreach and projects with ease and efficiency.
Friendbuy - Referral Marketing PlatformCustomer Support Manager
Sep. 2018 - Apr. 2020Greater Los Angeles AreaStreamlined customer data processes to boost efficiency and accessibility, and implemented digital content strategies that boosted customer engagement and increased subscription rates by over 50%. Expanded the customer knowledge base to enhance client experiences and retention, while providing coaching and mentorship to refine processes and elevate service quality. Also oversaw GDPR and CCPA compliance, strengthening trust by safeguarding privacy and maintaining high ethical standards.
HubSpotCustomer Support Specialist
Oct. 2016 - Sep. 2018Portsmouth, New HampshireDelivered technical solutions via multi-channel support (phone, email, chat) to resolve product issues and optimize customers’ use of HubSpot tools. Applied advanced troubleshooting techniques to minimize escalations and maintain a seamless user experience. Provided empathetic, tailored solutions that drove long-term customer growth and reinforced a customer-first mindset. Collaborated cross-functionally to enhance product engagement, contribute to an inclusive culture, and continually refine technical proficiency.
ALWAYS ON CALL ANSWERING SERVICETelereceptionist
Aug. 2015 - Apr. 2016Concord, New Hampshire, United StatesFacilitated seamless communication for a wide range of businesses, adapting to the unique needs of each industry with professionalism and care. Excelled in high-pressure situations, providing empathetic support during sensitive calls while safeguarding confidential information. Took pride in mentoring new colleagues, fostering teamwork, and creating a collaborative environment in a fast-paced workplace.
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Clerk @ Hazel Hawkins Memorial Hospital