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Work Background
Sofia G Consultancy LtdRent and Service Charge Consultant,
Mar. 2023London Area, United Kingdom• Working on the Transformation Programme on providing advice and guidance on setting of rents and service charges, application of rent standard and related legislation.
• Supporting and facilitating delivery of relevant projects. Including the programme to transition to new Housing and Finance systems.
• Reviewing the existing practices to ensure maintenance and improvement of good practice and providing advice and guidance to operational teams within organisation
• Contributing to development of robust set of policies across organisation.
• Improving organisation knowledge and good practice in compliance with rent and service charge regulations
• Support of wider finance, housing, development and asset management departments in in relation to implementation best practice of budgeting and calculation of service charges for existing stock of properties and new developments.
• Undertaking compliance checks within annual rent and service charge review process.
• Liaising with key stakeholders to ensure compliant practices are applied throughout the business with regards to rent setting and application of charges.
• Offering advice and guidance to other matter related to social housing, leasehold, shared ownership.
Paradigm Housing GroupSenior Service Charge and Rent Team Leader
Feb. 2021 - Jul. 2023High Wycombe, England, United KingdomLead and the Rent and Service Charge Team.
Deliver accurate and timely calculation of service charges to entire stock of Paradigm Properties
Lead on the annual rent review process, ensuring rents are re-calculated in line with statutory and our clients requirements and ensuring customers are notified of changes within statutory deadlines.
Lead on delivering a rent assurance and service charge service to a high standard of excellence and in adherence to our clients policies whilst maintaining the security and integrity of financial data.
Review and regularly monitor rents to ensure our client has not breached the Rent Standard.
provide all aspects of financial reporting and analysis
One HousingService Charge and Rents Team Leader
Nov. 2019 - Oct. 2021London, England, United KingdomResponsibility for managing individual service charge budgets, by patch and across tenures. This will include monitoring expenditure against budget, and working with housing, contract and finance teams to make adjustments and take other action where necessary to issue accurate and best value balancing changes To support the Service Charge and Rent Manager through the management of casework and supervision of the team.
To write, review and update policies and procedures relating to the service charge and rent increase.
To work with teams across the business to ensure One Housing receive value for money for each service charge element.
Phoenix Community HousingService Charge Officer
Apr. 2019 - Oct. 2021Bromley, United KingdomWorking on reconciliation of actual costs for all stock with a variable service charge and issuing year end statement of accounts, complying with agreements, leases and current legislation.
Analyzing expenditure, verifying and challenging the costs to be recovered through the service charge.
Calculating accurate apportionment of the costs to accounts in accordance with individual leases.
Managing complex spreadsheets to monitor and evaluate costs and trends and working with all departments across the business to ensure Phoenix residents receive value for money for each service charge element.
Golding HomesCommunity Devlopment Advisor
Jul. 2018 - Oct. 2021• Contributed to a design and implementation and helped with facilitating successful training programmes aimed to improve communication within local communities
• Played important part in a management and promotion of employment assistance project called Workwise, met with customers and worked closely with DWP, local charities and organisations. Project has made a significant impact in increase of a customer satisfaction.
• Effectively implemented reintroduction of a service for jobseekers called Dress to Impress, managed the project and made a case study. • Actively worked on planning, promotion and delivery of events organised and run by Community Development department, produced evaluation and analytical reports
London & Quadrant Housing TrustSenior Home Ownership Advisor and Learning & Development Coach
Oct. 2010 - Mar. 2018Sidcup,Kent- Day to day team management duties including performance monitoring, running statistical reports, time management, training and coaching.
- Creating training programmes, learning modules and information database for new and existing team members,carrying out recruitment assessments and training new members of staff.
- Facilitating the training sessions with the staff of various departments within the Trust, evaluating and analyzing results of the training. - Key Performance Indicator surveys with each member of the team, addressing the training issues.
- Providing technical support to the team on various issues related to operating Microsoft Office, Share Point, Arena and Internet Payment System Salesforce.
- Carrying out call listening Key Performance Indicator surveys with each member of the team and produce the performance reports.
- Carrying out regular meetings with internal and external stakeholders
- Participating in development of operational strategy, actively looking ways to improve service.
- Producing monthly statistical reports to a Head of Department and Group Board. I have created the team website with the "Home Owner Team Wiki" - library of the documents of our department. Our website has also different features such as library of external links and sites, team diary, team photos, rota, team meeting minutes etc
I have actively participated with IT on development and introduction of new operating modules to Home Ownership Team. I’ve carried out individual training with the staff and designed training manual.
London and Quadrant Housing TrustAftersales Officer
Nov. 2004 - Oct. 2010Sidcup, KentProject caseload of Aftersales work, including controlling contractors performance , managing individual schemes, monitoring progress and general administration
Dealing with customers, liaising with other departments and companies Attending meeting with contractors and employers agents Handling complaints Providing statistical and analytical reports to Group Board
Extensive work training including Mary Gober Service of Excellence Course, Resident Involvement, Dealing with Difficult People, knowledge of social housing structure, etc.
Kramer International GroupExport Sales Manager
Jan. 1999 - Nov. 2004ЛондонWorked closely with Company Director identifying sales figures and strategy Liaised with customers, suppliers, transport companies Negotiated potential sale price with sellers to maximise the profit Produced paperwork to follow the purchase process Translated of documents and providing translation service to clients Typed letters, memoranda and reports with due regard to confidentiality Marketed product via internet and media Created monthly reports and statistics Co-ordinated diary and appointments
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