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Work Background
FreelancerE-commerce Account Manager
Jun. 2020Spain, BarcelonaGeneral Customer Service and Sales Management for key B2B accounts and B2C customers to ensure customer orders are processed efficiently and comply with customer service standards and target dates for Europe and USA. Building lasting relationships with key retail customers and facilitating a clean onboarding process according to retailers VOG´S (Harrods, Anthropologie, Made, Maison du Monde etc). Providing retail partners with weekly reports. Liaise with for customers and anticipate their needs, handling and solving queries. Regular liaison with logistics teams worldwide (Europe, USA and UK / 3 3PL´S)in terms of order processing to ensure timely delivery decreasing claims and shipping issues accordingly. Responsible of creating and implementing daily workflows by focusing on enhancement in continuous customer service processes. Responsible for SOP compliance and updating processes accordingly. Carry out negotiation with suppliers and logistic partners abroad when needed. Inventory Management for all product lines worldwide. Overview of design and artwork for customised products. Create and distribute various reports using excel and analytical techniques for the all teams accordingly (sales, billing, forecasting etc). Team supervision on daily tasks. Product listings on Shopify (managing 6 backends) / Woocommerce (managing 16 backend). Content collaboration for social media. Photography editing for product listings. Manage online sales on Marketplaces such as Faire, Abound, Bulletin, FY, Etsy.
International Trend Procurement S.R.L.International Trade & Digital Sales Specialist
Jun. 2016 - Mar. 2020Argentina, Buenos AiresDevelop abroad Imported Assortment for customer requests. Sourcing and selection of suppliers abroad to increase supplier base. Negotiation of orders complying to customers requests. Control and execution of logistic operations assuring local compliance to regulations. Selection of strategic suppliers who have the ability to meet all delivery, quality, new product development and competitiveness required. Manage supplier relationships for assigned commodities while developing & implementing cost reduction programs and improving upon ordering and inventory control practices. Development, coordination and negotiation of supply agreements and contracts. Develop industry, product and supply base knowledge , including key cost drivers. Complete & communicate supplier performance review. Manage continuous improvement programs with suppliers. Provide assistance in the resolution of discrepant material through coordination with internal departments and suppliers. Manage the flow of goods by providing the necessary guidance & assistance to stakeholders. Primary lead in supplier cost negotiation, cost reduction and cost containment. Administer and complete special projects as assigned. Assist in the development & implementation and procedural enhancements which will streamline the procurement process by removing time and/or costs from the procurement process. Facilitate the communication between suppliers and end users/stakeholders. Market research and export development for customers. Contact and follow up on due diligence within government offices.
Cofounder Greta Green Home Decor Brand. Setting and implementation of Social Media campaigns according to established digital marketing strategy. Develop digital content complying to Brand’s standards and plans. Engage with online community and respond to comments and requests. Analyze community engagement regarding web traffic and relevant community metrics. Planning and execution of commercial actions according to budget (social media campaigns, joint actions with influencers etc).
Li & Fung LimitedAccount Manager (Argentina/Peru/Colombia)
May. 2011 - Jan. 2016Argentina, Buenos AiresManage relationships with top existing retail customers; Establish assortment and commercial strategy with customers; Elaborate forecast per customer and category; Reporting and follow up on customers current sales, revenue and inventory status; Update customer on current market trends; Share best practices across markets; Develop new customers; Increase customers differential assortment according to strategy; Market research and competitor follow up; Sourcing and negotiation with suppliers; Strategic buy review coordination; Planning, coordination and execution of customers buy trips; Follow up on supplier qualification according to customers development goals and needs; Monitoring of supplier mandatory audits (ethical standards, supply chain security and factory capability assessment); Sample submission request and follow up of approvals together with customers commercial team; Track quality and production timeline with support of QA and Fit technicians; Support and follow up with customers logistic department to achieve established OTD and ETA; Achieve annual budget per customer.
OracleBusiness Development Consultant
Apr. 2010 - Jun. 2011Argentina, Buenos AiresWork with the Inside and Field sales team as their prospecting resource focused on uncovering new opportunities in my territory. Demand generation responsibilities; build rapport with high-level executives to determine their business issues & suggest Oracle solutions; Strategize territory coverage with the Inside and Field sales team; Identify customer needs and viable projects / customers. Verify the potential of the business opportunities for Oracle in terms of timeframe, budget and solution requirements; Work with presales and sales support teams within Oracle to join prospecting efforts; Plan and conduct campaigns that would build strong qualified sales pipeline for Oracle; Add value to the sales team through business development activities at various stages of the sales cycle as required by the field.
C & AImports and Exports Manager
Apr. 2008 - Apr. 2009Argentina, Buenos AiresImplemented new structure within the Imports and Exports department, repositioning the department’s image within the company; Responsible for selection and execution of regional contracts related to suppliers included within the supply chain; Redefined internal procedures of the area; Responsible for customer and supplier training within the logistic chain; Participated in drafting the company’s annual import plan jointly with the company’s commercial team; Responsible for managing all of the company’s imports; Acted as representative on behalf of the company before the local governmental customs authorities; Responsible for defining and following up on department´s KPI´S; Provided consultancy services to internal clients and suppliers; Assisted and represented the company in meetings with chambers and officials from the Secretary of Industry and Commerce; Participated in the annual Imports and Exports Managers team worldwide.
Wal-MartInternational Merchandising Supervisor
Oct. 2003 - Apr. 2008Argentina, Buenos AiresInternational Merchandising Supervisor (General Merchandise)
Developed new products and procured new suppliers worldwide; Coordinated Licensed programs; Provided consulting advise to internal customers and suppliers; Carried out Import Planning with the merchandising team in order to achieve company goals; Developed global programs and replicated them locally; Followed up on WM Argentina key suppliers and implemented and carried out direct imports; Planned, coordinated and assisted Purchase Trips; Planned and Coordinated Fairs; Responsible for coordinating programs in compliance with sustainable growth standards.
HC Supervised: 5
Position: Import Supervisor
Responsibilities: Responsible for traffic and customer service areas within the import department; Supervised 60% of WM Argentina´s shipments; Responsible for controlling import costing; Carried out customer service representation and provided consulting advice. In charge of coordination and follow up of shipments; Supervised product compliance and registration before local authorities (toys, electric items, textile and apparel, bazaar etc); Controlled and followed up on the service providers within the logistic supply chain; Negotiated contracts with service providers on a yearly basis; Controlled financial aspects of the company’s import business.
Achievements: Responsible for developing and implementing the company’s global imports system in Argentina: Global Sourcing System Training in Bentonville Arkansas (May 2006). Five per cent average reduction in landing costs. Put into practice a clear and efficient import process and reduced the delay of the reception of merchandise. HC Supervised: 6
DuPontSupply Chain Analyst
Aug. 2000 - Oct. 2003Argentina, Buenos AiresSupply Chain Analyst
Coordinated stock forecast with the sales team; In charge of placing and following up import orders in accordance with local market requirements; Coordinated export shipments; Managed Intercompany orders; Responsible for coordination between sales and finance department; Managed Import and Export logistics; Estimating Import and Export costs; Followed up of customer complaints; Market analysis - Import Statistics; Administrative contracts with suppliers; Provided support to internal and external customers.
Inventory management; Responsible of annual inventory; Followed up of stock inventory in factory and customers; finance control of the department’s expenses.
MC – Representative
Marketing Communication Representative Argentina Fluoroproducts: Organized fairs; Responsible for contacting and following up with designers; Control of licenses and brand name within the local market.
e-CSR
Responsible for e-commerce implementation (50 clients trained). Provided service to customers before, during and after sales; Coordinated product delivery, billing orders, inventory control. Participated in the annual audit.
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