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Work Background
The Walt Disney CompanyProduction Support Engineer
Jan. 2022Los Angeles, California, United StatesI work full-time for Entertainment Partners as a contractor for Walt Disney Television Studios. I participate in the network planning, provisioning, and deployment of all network infrastructure for all television productions falling underneath the Disney umbrella. I work with Cisco multilayer switches, Palo Alto firewalls, and Meraki wireless access points.
Riot GamesService Reliability Administrator
Jul. 2020 - Jul. 2021Santa Monica, California, United StatesAs a member of the live operations (NOC) team, I was responsible for actively monitoring all of Riot's infrastructure for all games and platforms. I provided emergency first response and incident management to drive issues to remediation. I worked with New Relic, Grafana, ServiceNow, Solarwinds Orion, and Big Panda.
Green Dot CorporationSystem Support Administrator
Apr. 2019 - Jul. 2020Pasadena, CaliforniaAs a system support admin, I worked inside of Green Dot's operations command center to monitor and drive all incidents to remediation. I was also given the ability to perform level 1 tasks like restarting services and running data backup jobs. I worked with Jenkins, Jira, Grafana, and Solarwinds Orion.
Living Spaces FurnitureIT Support Specialist
Nov. 2017 - Apr. 2019La Mirada, California, United StatesTier I/Tier II front-line support for all of the retail stores, distribution centers, and corporate office. I handled all issues related to user accounts, networking and connectivity, hardware, software, and security/VPN. I was given responsibility over both the system and network side.
Cogeco Peer 1Data Center Operations Technician II
Sep. 2015 - Aug. 2016Los Angeles, CA* Build, provision, and maintain servers for the clientele of Cogeco Peer 1 Hosting solutions
* Analyze and determine best locations for rack mounted servers in accordance with cooling and networking standards
* Acknowledge and respond to tickets in accordance with company SOP in a timely manner
* Install, rack, and cable up networking hardware
* Run and terminate Ethernet cable as well as MMF and SMF
* Escalate tickets, when appropriate, to the correct channels when an immediate solution cannot be found
* Assign servers applicable IP addresses appropriate to their VLAN
Geek SquadField Agent
Oct. 2012 - Sep. 2015This was a promotion from my last position within the Geek Squad. I installed simple and complex home theater solutions for clients of Best Buy. Also, I configured and troubleshot networking equipment such as routers, switches, and hubs in the home as well as troubleshot and set up new computer systems.
Geek SquadCounter Intelligence Agent
Oct. 2007 - Oct. 2012Pasadena, CA / Montebello, CAI would diagnose and offer complete and total solutions for client PC systems. I would also configure and repair both software and hardware related issues with said systems. I would also like to say that I've earned many client compliments and awards for stellar service, but unfortunately, I didn't think to save them at that point in time, so I don't have record of them.
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