SAPSCM Support Consultant
Apr. 2014 - Sep. 2020São Leopoldo, Brazil- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Managed high-priority cases with diligence, ensuring timely resolution and minimal disruption to client operations.
- Assisted in the development of knowledge base articles, empowering clients to find answers independently when possible.
- Established clear communication channels between internal teams and clients, facilitating seamless information exchange.
- Escalated critical incidents to higher-level support personnel when necessary for prompt resolution while maintaining clear communication lines with affected stakeholders throughout the process.