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Work Background
CalligoCloud Engineer
Apr. 2021Oakville, Ontario, Canada● Design and implement new cloud environments and ensure performance, availability and security to meet client requirements. ● Automate the deployment of new cloud environments using Ansible, Terraform, Git and docker. This decreased deployment time by over 70%.
● Lead engineer on the migration from VMware NSX-V to NSX-T for all of Calligo’s cloud environments. ● Conduct research and make recommendations on products, services, protocols and standards in support of projects and development efforts.
● Train colleagues in new hardware, technologies, topologies and services.
Hypersync GroupSenior Cloud Engineer
Jun. 2017
· Recruit, hire, train, and coach staff members on cloud technologies, project management, sales, and time management skills.
· Oversee all cloud platforms managed by Hypersync while managing the implementation and support teams. · Work closely with the Managing Director and Group head to assess opportunities to leverage technologies and create new business opportunities.
· Coordinate client on-boarding and smooth transition to support. Achievements/Projects
Created proposals that helped in winning new customers and increased revenue.
Created support structures for the entire organization which saved time when on-boarding new customers and supporting current customers.
Hypersync TechnologiesCloud Engineer
Oct. 2015 - May. 2017Jamaica· Day to day operational support & maintenance for VMware & Azure cloud environments.
· Monitor all VMware, Linux & Windows Servers using SolarWinds, Nagios & VeeamOne while proactively fixing potential issues. · Working as a Cloud Administrator on Microsoft Azure & AWS, involved in configuring virtual machines, storage accounts, resource groups & other services. Achievements/Projects
Lead the design and implementation of vSphere solutions running on a Cisco UCS chassis along with NSX and VMware cross-vCenter.
Migrated customer VMs from Hyper-V to vSphere 6.5 with minimal downtime.
Migrated customers from vSphere 6 to Azure reducing OPEX by 20%.
Hypersync TechnologiesData Centre Engineer
Dec. 2014 - Oct. 2015Jamaica• Perform day to day operations of the Data Centre
• Actively participate in Data Centre capacity planning and growth including cage/rack layouts as well as power and cooling systems
• Perform maintenances surrounding data centre infrastructure upgrades and hardware refresh
• Fulfilling project requirements for new data centre hardware deployments
LIMEDesign Engineer
Feb. 2012 - Feb. 2014Jamaica• Research, plan, design, develop and implement network solutions from content ingestion to the end user device (PC, cable box, Mobile)
• Crafting and Clearing fault tickets in a timely manner
• Monitor IPTV network across the Caribbean
• Document, manage, troubleshoot, diagnose and fix network related issues in a timely manner
• Assist with field trials and the testing and documentation of new products
• Conduct product evaluations and providing reports with results and recommendations
• Ensure all design plans are fit for purpose and capable of achieving objectives within stated timeline as outlined by the business case.
LIMETV Operation Centre Support Engineer
Jan. 2011 - Feb. 2012JamaicaMonitor VAS and Content Platform (Prepaid, MDS & Limeware)
Troubleshoot fault tickets
Manage, maintain and troubleshoot LIME TV system (ACS, SMS)
Configure and test ADSL modems and set top boxes for LIME TV
Monitor and Maintain mobile TV
Configure and test mobile TV phones
Administrator for LIME Caller Ring Back tune
LIMEInstallation and Maintenance Technician
Dec. 2005 - Dec. 2010JamaicaProviding ADSL and POTS services to customers as according to CIS
Troubleshooting ADSL and POTS faults
Configure and test modems
Managing Faults on Access Care
Investigating conditions on customer’s POTS and ADSL line and coming up with solutions
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